Customer Service Administrator

KHR - Recruitment Specialists; Maidstone; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading distribution company is seeking a Customer Service Administrator to join their team. Responsibilities include responding to inquiries, managing order processing, and supporting sales activities. Ideal candidates will have customer service experience, good attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• Customer service experience both via telephone and face-to-face.
• Computer literate with an ability to learn new systems quickly.
• Geographical knowledge of the country and road network.

Responsibilities

• Responding to customer enquiries and developing knowledge of packaging materials.
• Ensuring the CRM system is kept up to date.
• General administration duties and serving customers face to face.

Skills

Customer Service

Attention to Detail

Multi-tasking

Flexibility

Job description

Let KHR help you find the perfect candidate

Role: Customer Service Administrator
Location: Marden, Tonbridge
Salary: £25,000 – £26,000 per annum (DOE)
Hours: Monday to Friday 8am until 5pm

We are working with a leading distribution company who are actively looking for a Customer Service Administrator to start immediately. If you are a well-organised and self-motivated individual, with experience within a customer service or administration environment then this may be the role for you!

The customer service team acts as the first point of contact for customers via the telephone, email and trade counter. You will be processing orders on the internal system and liaising with all departments across the life cycle of an order. You will also manage queries and support the activities of the sales and buying teams.

Your Duties:
– Responding to customer enquiries, developing your knowledge of packaging materials
– Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
– Serving customers face to face (inc. handling cash)
– General administration duties
– Liaising with Purchasing, Operations and Sales colleagues with regard to customer requirements

Job Requirements:
– Customer Service experience both via telephone and face-to-face
– Computer literate and an ability to learn new systems quickly
– Attention to detail
– Flexibility and willingness to react and help as situations arise
– Ability to multi-task
– Take responsibility for key project deliverables
– A flexible, open, and positive attitude essential
– Geographical knowledge of the country and road network

At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a “clean” copy in Word. Thank you.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR – Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market…

Become part of our in-house talent pool and be in the first place our team of Consultants search.

KHR understand how important it is to find the right person, team fit, work ethic and skill set for your company.

KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...

Just wanted to send you a quick note to let you know that I handed my notice in today so I'm all set for my start with. Thank you so much for all of y...

I highly recommend KHR. They are excellent at reading your skills and personality attributes and finding the perfect fit. They are thorough in communi...

KHR were extremely helpful throughout the recruitment process, keeping me updated on the current status of my application, answering all queries I had...

Just wanted to send you a quick note to let you know that I handed my notice in today so I'm all set for my start with. Thank you so much for all of y...