Customer Service Administrator

Travail Employment Group; East Grinstead; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading provider of energy-efficient timber frame homes seeks a highly organized Customer Service Co-ordinator. This full-time permanent role in East Grinstead involves maintaining a first-class customer experience, assisting the sales team, and managing schedules. The ideal candidate should possess excellent organizational skills, proficiency in Microsoft Office, and a focus on customer satisfaction, with competitive pay and benefits including holidays and pension contributions.

Benefits

23 days holiday plus bank holidays

4% pension contribution

Free parking

Qualifications

• Experience in sales activities is advantageous but not essential.
• Proficient in Microsoft Office.
• Strong communication skills.

Responsibilities

• Follow up on leads and assist sales team.
• Ensure professionalism with customer interactions.
• Monitor delivery dates and update schedules.

Skills

Organisational skills

Communication

Customer-focused approach

Tools

Microsoft Office

Job description

Customer Service Co-ordinator
Circa £28,000 per annum + OTE (after probation), East Grinstead, Full-time, Permanent, 23 days holiday plus bank holidays, 4% pension contribution, Free parking.

The Role
Our client is the UK's leading designer and supplier of energy-efficient, bespoke Swedish timber frame homes. They have an exciting opportunity for a highly organised and customer-focused Customer Service Co-ordinator to join their team.

Working closely with the Sales Team, you will play a vital role in ensuring a first-class experience for customers before, during, and after the construction of their homes. Your key responsibilities will include:

• Following up on leads generated through marketing and meeting with customers visiting the Show Centre


• Ensuring all visitors and callers are handled with professionalism, enthusiasm, and efficiency


• Acquiring an excellent knowledge of the company's products, services, and objectives


• Attending exhibitions, Open Days, and participating in a Saturday rota (day off in the week when a Saturday is worked)


• Monitoring delivery dates for company-supplied components and updating schedules accordingly


• Attending internal meetings such as weekly technical updates and monthly sales meetings


• Liaising with other departments regarding requests for drawings, estimates, and remedial work


• Assisting the Project Manager with sales targets, administrative duties, and customer follow-ups


• Managing customer appointments and diaries, making follow-up calls, and monitoring planning applications


• Preparing tender documents, plans, and other necessary information for customers

Requirements
The ideal candidate will have excellent organisational and administrative skills, with a keen eye for detail and a customer-first approach. Previous experience in sales activities would be advantageous but is not essential. Proficiency in Microsoft Office and strong communication skills are required. Experience in the construction industry would be beneficial but not essential. The role may require occasional work outside standard office hours.

This role could suit someone who has worked as a Sales Administrator, Customer Service Representative, or Sales Support Co-ordinator.

Due to the rural location of the office, you will need drive and have access to your own transport.

Company Information
Our client is a well-established and highly respected provider of sustainable and energy-efficient timber frame homes. They pride themselves on delivering high-quality, bespoke homes while ensuring exceptional customer service. With a strong presence in the UK market, they offer a supportive and professional working environment.

Package

£26,000 - £28,000 per annum (dependent on experience)

Generous probation scheme after 6 month probation with realistic OTE of £11,000 - £12,000 a year.

East Grinstead

Permanent

Monday to Thurs 9am - 5:30pm, Friday 9am - 5pm

12 Saturdays a year (10am - 4pm) - if you work a Saturday then you will get a day off in the week.

23 days plus bank holidays

4% employer pension contribution

Free parking

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.