CUSTOMER SERVICE ADMINISTRATOR

Impact Recruitment; Raunds; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Overtime pay available

Job summary

Impact Recruitment is seeking a Customer Service Administrator in Raunds for a long-term temporary role with full-time hours. The position offers £12.85 per hour, rising to £13.95 after 12 weeks, with overtime pay available.

The ideal candidate will have office-based customer service experience and a confident telephone manner, with availability to start immediately. This role is described as a temporary assignment with potential for future permanent opportunities and requires strong

Qualifications

• Experience in customer service, preferably in an office setting.
• Strong telephone manner and professional communication.
• Able to follow procedures and log information accurately.
• Proficient IT skills including Outlook, Excel and Word.

Responsibilities

• Handle enquiries from internal customers by phone and email.
• Log issues and support problem resolution.
• Follow procedures to resolve customer issues and update systems.
• Carry out general administrative tasks and send emails.

Skills

Communication

Administration

Problem solving

Calm under pressure

Initiative

Flexibility

Tools

Outlook

Excel

Word

Job description

Description

Temporary until June 2026 (could extend)

Raunds Full-time hours

£12.85 per hour (will increase after 12 weeks to £13.95)

Overtime pay available

Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.

This is a long-term temporary role and there will be the opportunities to apply for permanent roles in the future.

Job Reference

VCJ1970_1790346101

Locations

Raunds, Northamptonshire

Salary

£12.85 per hour

Job Type

Temporary

POSTED

25 September 2026

Key Responsibilities

• Dealing with enquiries from internal customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.

Skills And Experiencee

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in accordance with GDPR