Customer Service Administrator

Impact Recruitment Services; Raunds; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Overtime pay available

Immediate start

Job summary

Impact Recruitment Services is currently recruiting on behalf of our client for a Customer Service Administrator in Raunds. This is a full-time, ongoing temporary role with a start date immediate and a temporary end date in June 2026, with potential extension.

The role involves handling enquiries by phone and email, logging issues, and supporting administrative tasks. The successful candidate will have prior customer service experience, excellent telephone manners, and strong IT skills (Outlook,

Qualifications

• Experience in a commercial, office-based customer service role.
• Good telephone manner and professional communication.
• Strong IT skills including Outlook, Excel and Word.

Responsibilities

• Dealing with enquiries from internal customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.

Skills

Customer service experience

Telephone manner

Attention to detail

Calm under pressure

Initiative

Flexibility

IT literate (Outlook, Excel, Word)

Tools

Outlook

Excel

Word

Job description

Temporary until June 2026 (could extend)

Raunds Full-time hours

£12.85 per hour (will increase after 12 weeks to £13.95)

Overtime pay available

Our Client is seeking a Customer Service Administrator to join their organisation on an ongoing temporary basis. The ideal candidate will have previous commercial, office-based customer service experience with a confident & professional telephone manner. You must be available to interview and start immediately.

This is a long-term temporary role and there will be the opportunities to apply for permanent roles in the future.

Key responsibilities:

• Dealing with enquiries from internal customers over the telephone and via email.
• Logging issues and problem solving.
• Following procedures and processes to resolve customer issues.
• Administrative tasks, including updating systems and sending emails.

Skills and Experiencee:

• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to remain calm under pressure.
• IT Literate including Outlook, Excel, Word
• Flexibility, as overtime and weekends are occasionally required.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.

All responses will be managed in accordance with GDPR