Customer Service Administrator

Hawk 3 Talent Solutions; Rushden; On-site; GBP 25,000 - 30,000; Full time

Job summary

Hawk 3 Talent Solutions is seeking a proactive Customer Service Administrator to join a manufacturing company in Rushden. You will manage orders and customer queries by phone and email, ensuring timely and accurate information.

The role requires strong MS Office skills, data accuracy and the ability to work across departments to support customer needs. Hours are 36.25 per week, Monday to Friday, with a 45-minute lunch break; salary is £27,393.67 per annum.

Qualifications

• Experience in a fast-paced office or customer service environment.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience in manufacturing or distribution is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and understanding of customer needs.
• Telephone and email enquiry handling experience is advantageous.

Responsibilities

• Process and manage customer orders and forecasts for timely delivery.
• Handle inbound and outbound customer contact via telephone and email.
• Diagnose issues and provide solutions at first contact.
• Proactively follow up with customers to ensure resolution.
• Maintain accurate system information and data integrity.
• Support external sales team with admin and logistics.
• Collaborate with technical support, sales and production teams.
• Identify opportunities for cross-selling and upselling.
• Provide order information, reports and forecasts.
• Support continuous improvement to enhance the customer experience.

Skills

Customer service

Data entry

Communication

Problem solving

Time management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

Location: Rushden, Northamptonshire NN10

Salary: £27,393.67 per annum

Hours: 36.25 hours per week, Monday to Friday, 8:30am–4:30pm with a 45-minute unpaid lunch break

About The Role

Hawk 3 Talent Solutions are looking for a proactive, detail-oriented and enthusiastic Customer Service Administrator to join a manufacturing company based in Rushden.

Key Responsibilities

• Process and manage customer orders and forecasts, ensuring timely and accurate delivery.
• Handle inbound and outbound customer contact via telephone and email in a professional and timely manner.
• Diagnose customer issues, research solutions and provide accurate information to resolve concerns wherever possible at first contact.
• Proactively follow up with customers to ensure issues are resolved satisfactorily and help prevent recurring problems.
• Maintain accurate system information, ensuring data integrity and the removal of obsolete data.
• Provide administrative and logistical support to the external sales team.
• Liaise closely with technical support, sales and production teams to provide customers with accurate and up-to-date information.
• Build and maintain strong relationships with customers and internal teams.
• Identify opportunities for cross-selling and upselling, introducing customers to additional products or services that meet their needs.
• Prepare and provide order information, reports and forecasts as required.
• Support continuous improvement initiatives to enhance the customer experience and streamline internal processes.
• Maintain a comprehensive understanding of products to provide knowledgeable guidance and advice.
• Ensure compliance with relevant policies, quality standards and customer-specific requirements.

Qualifications & Experience

• Experience in a fast-paced office or customer service environment is essential.
• Proficiency in Microsoft Office applications, including Excel, Word and Outlook, with the ability to learn new systems quickly.
• Experience within a manufacturing or distribution environment is desirable.
• Strong data entry accuracy and attention to detail.
• Commercial awareness and an understanding of customer needs and expectations.
• Previous experience handling telephone and email enquiries is advantageous.

Skills & Attributes

• Excellent telephone manner and written communication skills.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to work independently, prioritise effectively and manage workload under pressure.
• Strong interpersonal skills and a collaborative approach to teamwork.
• A positive, "can-do" attitude, including when dealing with challenging situations.
• Proactive, adaptable and eager to learn.
• Confident in building rapport and maintaining professional relationships.

Additional Requirements

• Commitment to Health & Safety, quality standards and good housekeeping practices.
• Ability to work effectively across multiple departments and locations.
• Reliability, punctuality and a customer-focused mindset.
• Willingness to support business needs and contribute to continuous improvement initiatives.

What We Offer

This is an excellent opportunity to join a busy customer-focused environment where you can develop your skills, build strong professional relationships and make a real contribution to the customer experience.

Closing date is 28.9.2026 Please note this could change subject to suitable applications.

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