Temporary Customer Service Administrator

Allen Associates; Harwell; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Parking facilities

Dog-friendly office

Tranquil rural setting

Job summary

Allen Associates is assisting a renowned client to fill a temporary, full-time Temporary Customer Service Administrator role during a busy seasonal period. You will support customers, respond to queries and tickets, handle payments and ensure a seamless experience.

The role requires strong English communication, high attention to detail and experience with Salesforce, SAP and MS Office. Office is in a tranquil rural setting with parking and dog-friendly amenities.

Qualifications

• Minimum proven experience in a customer service administration role.
• Excellent spoken and written English and professional phone manner.
• Strong organisational and prioritisation abilities.

Responsibilities

• Monitor orders across systems to ensure timely fulfilment.
• Respond to customer tickets via Salesforce, email and phone.
• Process warranties accurately.
• Collaborate with Ecommerce, Finance, Warehousing and Logistics to resolve issues.
• Maintain clear records of customer interactions.
• Meet KPIs for response times and resolution quality.

Skills

Customer service excellence

Communication skills

Organisational skills

MS Office proficient

Salesforce experience

SAP experience

Tools

Salesforce

SAP

MS Office

Job description

Are you passionate about delivering excellent customer service and working in a supportive team environment? Do you have proven experience in a commercial customer service administration capacity?

This is a great opportunity to join a renowned company during a busy seasonal period. You will play a key role in supporting customers, responding to queries and tickets, handling payments, answering the telephone, and ensuring their experience is seamless and positive.

Please note, this is a full-time, temporary position paid on a weekly PAYE basis and will require an immediate start; lengthy notice periods cannot be accommodated.

Temporary Customer Service Administrator Responsibilities

This position will involve, but will not be limited to:

• Monitoring customer orders across multiple systems to ensure timely fulfilment.
• Responding promptly and helpfully to customer tickets via Salesforce, email, and phone.
• Processing consumer warranties accurately and efficiently.
• Collaborating with Ecommerce, Finance, Warehousing and Logistics teams to resolve customer issues.
• Maintaining detailed, clear records of customer interactions.
• Achieving and maintaining KPIs related to response times and resolution quality.
• Assisting with other administrative tasks as required to support the team.

Temporary Customer Service Administrator Rewards

• 37.5 hours per week, generally 9am to 5pm, with an unpaid lunch break.
• Gain experience with a well-respected, international brand.
• Opportunity to work in a tranquil, rural office setting with ample parking and proximity to local bus services.
• The office environment is welcoming and dog-friendly.

The Company

Our client is a prominent brand with a great reputation.

Temporary Customer Service Administrator Experience Essentials

• Proven ability to deliver high-quality customer service, particularly under pressure - demonstrated by experience in a similar position.
• Strong verbal and written communication skills in English.
• Excellent organisational and prioritisation skills.
• Confident user of MS Office, with experience of Salesforce and SAP.
• IT-savvy, with the ability to adapt quickly to new systems.
• Calm, Meticulous, and helpful approach to record-keeping and problem-solving.
• Positive team attitude and proactive mindset.
• Experience in high-volume, quality-led, environments.

Location

Based in a rural area with good parking facilities.