Customer Service Administrator

Team Jobs - Commercial; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established organization in Poole is seeking a proactive Sales Administrator to support customer interactions and ensure smooth processing of inquiries and orders. In this role, you will handle phone, email, and webchat communications while maintaining accurate records. The ideal candidate will possess strong administrative skills along with excellent communication abilities. This position offers a competitive benefits package including a health allowance and professional development opportunities.

Benefits

25 days holiday plus bank holidays

Health & wellbeing allowance

Training, development, and ongoing support

Free parking and modern office facilities

Pension scheme

Qualifications

• Previous experience in customer service, sales support, or a busy admin role.
• Able to remain calm under pressure in a fast-paced environment.
• High level of attention to detail.

Responsibilities

• Accurately process sales orders and ensure deadlines are met.
• Manage inbound and outbound telephone calls, offering product guidance.
• Respond to customer emails with professionalism.

Skills

Excellent communication skills

Strong ability to prioritise

Solid IT skills

Professional telephone manner

Attention to detail

Ability to multitask

Tools

Microsoft Office

Outlook

Excel

Job description

Sales Administrator

Full-time | Office-based | Poole

We're working with a well-established organisation who are looking for a proactive and customer-focused Customer Service Administrator to join their fast-paced team. This is a fantastic opportunity for someone with strong administrative experience and a passion for delivering excellent customer service.

The Role

As a Customer Service Administrator, you'll be at the heart of the customer journey, supporting inbound enquiries, processing orders, and ensuring every customer receives a smooth and professional experience. You'll communicate via phone, email, and webchat, while keeping records accurate and up to date.

You'll thrive here if you're organised, detail-driven, and confident juggling multiple tasks in a busy environment.

Key Responsibilities

• Accurately process sales orders and ensure deadlines are met
• Manage inbound and outbound telephone calls, offering product guidance and resolving customer queries
• Respond to customer emails using a professional tone and correct grammar
• Follow a daily task rota and elevate issues where necessary
• Log customer feedback and issues
• Maintain strong communication with warehouse, marketing, and internal departments
• Upsell relevant products when appropriate

About You

Essential skills & attributes :

• Previous experience in customer service, sales support, or a busy admin role
• Excellent communication skills - both written and verbal
• Strong ability to prioritise, multitask, and work to deadlines
• Confident, professional telephone manner
• High level of attention to detail
• Proactive, organised, and able to work independently
• Solid IT skills, including Outlook, Excel, and Microsoft Office
• Able to remain calm under pressure in a fast-paced environment

Benefits

• 25 days holiday plus bank holidays (increasing with service)
• Health & wellbeing allowance
• Staff reward schemes and social events
• Free parking and modern office facilities
• Community / charity involvement opportunities
• Training, development, and ongoing support
• Pension scheme
• Eye care support
• Discounts and additional perks

INDCP