Customer Service Administrator

AWD online; Lower Blandford St Mary; On-site; GBP 17,000 - 26,000; Part time

Benefits offered by this job

Employee discount platform

Employee Assistance Programmes

Qualification support

Refer a friend incentive

Job summary

AWD online is seeking a part-time Customer Service Administrator to join a supportive branch team in Bournemouth, delivering admin, stock coordination and customer service for patients and NHS partners.

The role involves stock re-ordering, order processing, and liaison with patients, NHS staff and suppliers, with 25 hours per week and flexible hours. Benefits include an employee discount platform and assistance programmes.

Qualifications

• Organised and proactive approach
• Positive, can-do attitude
• Commitment to putting patients and customers first
• Integrity and professionalism
• Team-focused approach
• Commitment to quality and getting things right first time
• Willingness to learn, develop and contribute to business success
• IT literacy

Responsibilities

• Stock re-ordering and allocation: Manage stock re-ordering, allocation, inventory records and booking stock in and out of the system
• Purchase Documentation: Raise purchase orders, invoices and credit notes
• Job Sheet Processing: Process job sheets and maintain accurate system records
• Patient and Customer Support: Provide face-to-face and telephone support, and contact patients by telephone and SMS regarding collections
• Deliveries and Returns: Organise deliveries, collections and warranty returns
• Branch Reporting and Administration: Support branch reporting and day-to-day administration
• Stakeholder Liaison: Liaise with patients, NHS staff, suppliers and colleagues

Job description

Customer Service Administrator

This varied part-time opportunity suits an organised, proactive person who enjoys administration, customer service and keeping stock records accurate. Join a supportive branch team helping deliver a smooth, professional service to patients and NHS partners.

If you’ve also worked in the following roles, we’d also like to hear from you: Administrator, Branch Administrator, Service Administrator, Customer Support Administrator, Administration Assistant, Office Administrator, Business Support Administrator, Stores Administrator, Customer Service Assistant, Administrative Assistant

Benefits include an employee discount platform and employee assistance programmes

SALARY: £25,500 pro rata (actual salary for 25 hours per week is £17,000 per annum) + Benefits

LOCATION: Bournemouth, Dorset

JOB TYPE: Part-Time, Permanent

WORKING HOURS: 25 hours per week, Monday to Friday, with flexible working hours

JOB OVERVIEW

This is a varied opportunity to combine administration, customer support and stock coordination in a branch environment serving patients and NHS partners. The Customer Service Administrator helps keep records, processes and communication accurate and efficient.

Working with patients, NHS staff, suppliers and colleagues, the Customer Service Administrator supports day-to-day branch administration alongside deliveries, collections, returns and stock activity.

With a focus on professionalism, organisation and service quality, the Customer Service Administrator contributes to a reliable experience for patients and partners.

DUTIES

Your duties as the Customer Service Administrator include:

• Stock Re-ordering and Allocation: Manage stock re-ordering, allocation, inventory records and booking stock in and out of the system

• Purchase Documentation: Raise purchase orders, invoices and credit notes

• Job Sheet Processing: Process job sheets and maintain accurate system records

• Patient and Customer Support: Provide face-to-face and telephone support, and contact patients by telephone and SMS regarding collections

• Deliveries and Returns: Organise deliveries, collections and warranty returns

• Branch Reporting and Administration: Support branch reporting and day-to-day administration

• Stakeholder Liaison: Liaise with patients, NHS staff, suppliers and colleagues

CANDIDATE REQUIREMENTS

• Organised and proactive approach

• Positive, can-do attitude

• Commitment to putting patients and customers first

• Integrity and professionalism

• Team-focused approach

• Commitment to quality and getting things right first time

• Willingness to learn, develop and contribute to business success

• IT literacy

BENEFITS

• Incremental holiday allowance rising with service

• Employee discount platform

• Employee Assistance Programmes

• Qualification support

• Refer a friend incentive