Customer Service Administrator

Pertemps Black Country Perms; Oldbury; On-site; GBP 30,000 - 31,000; Full time

Job summary

Pertemps Black Country Perms is seeking a Customer Service Administrator in Oldbury/Dudley. The role involves processing orders, scheduling, and coordinating from start to finish, acting as a central contact for key accounts, internal operations and suppliers.

You will forecast demand and manage stock levels to prevent shortages or excess holding. The successful candidate will demonstrate strong organisational and communication skills, accuracy, and confidence with forecasting and stock control.

Qualifications

• Proven experience of working in a similar role.
• Exceptional communication skills – verbal and written.
• Strong planning skills – ability to take customer demand and productionise.
• Dedicated to delivering high levels of service.
• Good IT skills - Excel (intermediate) and Sage Line 50.

Responsibilities

• Process customer orders and schedules from start to finish.
• Act as central point of contact for key customers, internal operations and suppliers.
• Coordinate procurement to final delivery and invoicing to meet demand.

Skills

Communication skills

Planning skills

Customer focus

Forecasting

Tools

Sage Line 50

Excel (intermediate)

Job description

Based in Oldbury, this full-time Customer Service Administrator post supports a well-established manufacturing client in Dudley. The successful candidate processes orders and schedules from start to finish, acting as the central contact for key accounts, internal operations and suppliers. Responsibilities cover procurement through to final delivery and invoicing, ensuring demand requirements are met efficiently. The role involves working with customers to forecast ongoing demand, creating schedules for raw materials, and monitoring stock levels, including safety stock, to prevent shortages or excess holding. Applicants should demonstrate strong organisational and communication skills, accuracy, and confidence with forecasting and stock control. The salary is £29,999 to £30,000 per annum. Our well-established Manufacturing client based in Dudley are recruiting for a Customer Service Administrator. This is a fantastic opportunity to join the team due to growth in the business.

Duties:

• Process customer orders / schedules and coordinate from start to finish Act as a central point of contact, responsible for key customers, internal operations and suppliers to meet customer demand requirements efficiently, handling everything from procurement to final delivery and invoicing. Work with customers to accurately forecast on-going demand. Create schedules and forecasts for supporting raw materials onto suppliers to meet operational requirements and customer demand. Monitor and optimise stock levels, including safety stock. Maintain a balance to avoid shortages and excess stock hold.

Key Skills:

• Proven experience of working in a similar role. Exceptional communication skills – verbal and written Strong planning skills – ability to take customer demand and productionise Customer driven - strong customer-focused mindset. Dedicated to delivering high levels of service. Good IT skills - Excel (intermediate) and working knowledge of Sage Line 50.