Sales Administrator

Involve Recruitment Ltd.; Nechells; On-site; GBP 27,000 - 29,000; Full time

Job summary

Involve Recruitment Ltd. supports a Birmingham-based specialist manufacturing company in recruiting a Sales Coordinator to provide essential administrative and customer support within the Sales team.

The role processes orders, liaises with customers, and ensures accurate schedules while maintaining strong relationships across internal departments in a busy environment.

Qualifications

• Excellent IT skills with Microsoft Word, Excel and Outlook.
• Strong organisational skills and attention to detail.
• Confident, friendly and professional communication with customers and colleagues.
• Ability to manage own workload and work independently, yet as part of a team.

Responsibilities

• Carry out general office administration duties.
• Liaise with customers and respond to queries professionally and efficiently.
• Process customer orders and schedules accurately.
• Analyse, understand and monitor customer product demand.
• Use IT packages and customer portals.
• Input and maintain customer information and data.
• Liaise with internal departments to fulfil orders on time.
• Provide administrative and customer support to the external Sales team.
• Assist with other duties to support the Sales function.

Skills

Organised

Attention to detail

Communication

Teamwork

Independent working

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Company

An excellent opportunity has arisen for a Sales Administrator to join a well-established specialist manufacturing company based in Birmingham.

With over 100 years of experience, we specialise in the bespoke design and manufacture of components supplied to the construction, aerospace and many other market sectors. We have built a strong reputation for quality and service and work with an international customer base.

You will be joining a friendly and supportive team in a busy, varied role where attention to detail, organisation and excellent communication skills are essential.

The Role

As Sales Coordinator, you will provide essential administrative and customer support, working closely with customers, the Sales team and internal departments to ensure orders are processed efficiently and customer requirements are met.

This is a varied role that would suit someone who enjoys working in a busy environment, managing multiple tasks and building strong working relationships with customers and colleagues.

Key Responsibilities

• Carry out general office administration duties
• Liaise with customers and respond to queries professionally and efficiently
• Process customer orders and schedules accurately
• Analyse, understand and monitor customer product demand
• Use a range of IT packages and customer web portals
• Accurately input and maintain customer information and data
• Liaise with internal departments to ensure customer orders fulfilled on time
• Provide administrative and customer support to the external Sales team
• Assist with other duties as required to support the smooth running of the Sales function

About You

We are looking for someone who is organised, reliable and confident when communicating with customers and colleagues.

Essential requirements:

• Excellent IT skills, including Microsoft Word, Excel and Outlook
• Strong organisational skills and excellent attention to detail
• A confident, friendly and professional approach
• Effective verbal and written communication skills
• Ability to manage your own workload and work independently
• Ability to work effectively as part of a team
• A positive and flexible approach to a busy working environment

Previous experience within a manufacturing environment would be an advantage, but is not essential. Full support will be provided to help you understand our products and processes.

What We Offer

• Competitive salary of £27,000 - £29,000
• Permanent, full-time position
• Monday to Thursday 8:30am - 4:30pm
• Friday 8:30am - 1:30pm
• Friendly and supportive working environment
• Opportunity to join an established company with over 100 years of history
• Varied role within a specialist manufacturing business
• Opportunity to develop your knowledge and experience within sales and manufacturing