Customer Service & Demand Planner

Pertemps Black Country Perms; Oldbury; On-site; GBP 30,000 - 31,000; Full time

Job summary

Pertemps Black Country Perms is seeking a Customer Service Administrator in Oldbury/Dudley. The role involves processing orders, scheduling, and coordinating from start to finish, acting as a central contact for key accounts, internal operations and suppliers.

You will forecast demand and manage stock levels to prevent shortages or excess holding. The successful candidate will demonstrate strong organisational and communication skills, accuracy, and confidence with forecasting and stock control.

Qualifications

• Proven experience of working in a similar role.
• Exceptional communication skills – verbal and written.
• Strong planning skills – ability to take customer demand and productionise.
• Dedicated to delivering high levels of service.
• Good IT skills - Excel (intermediate) and Sage Line 50.

Responsibilities

• Process customer orders and schedules from start to finish.
• Act as central point of contact for key customers, internal operations and suppliers.
• Coordinate procurement to final delivery and invoicing to meet demand.

Skills

Communication skills

Planning skills

Customer focus

Forecasting

Tools

Sage Line 50

Excel (intermediate)

Job description

Pertemps Black Country Perms is seeking a Customer Service Administrator in Oldbury/Dudley. The role involves processing orders, scheduling, and coordinating from start to finish, acting as a central contact for key accounts, internal operations and suppliers.

You will forecast demand and manage stock levels to prevent shortages or excess holding. The successful candidate will demonstrate strong organisational and communication skills, accuracy, and confidence with forecasting and stock control.