Customer Services Administrator

Anderson Scott Solutions Ltd; Darlaston; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Company pension scheme

Friendly office hours

Job summary

Anderson Scott Solutions Ltd in Aldridge, near Walsall, is seeking a proactive Customer Services Administrator to support order intake through to despatch, liaising with customers, suppliers and internal teams. This permanent role is based in our office with standard hours.

Ideal candidates have 1–2 years in sales support or admin, are comfortable with CRM/ERP systems and possess strong IT skills, plus GCSEs in maths and English. A friendly team, pension and 25 days holiday are on offer.

Qualifications

• 1-2 years in sales support or admin, or a recent graduate with drive.
• Familiarity with CRM or ERP systems is highly desirable.
• Proficient in Microsoft Office and related tools.
• Excellent communication skills with a professional telephone manner.
• Well-organised and able to manage multiple priorities.
• GCSEs in Maths and English, minimum.
• Team player able to work across all business levels.

Responsibilities

• Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.
• Coordinate order amendments outside standard specs and communicate changes to production.
• Liaise with customers to confirm and amend delivery and installation schedules.
• Communicate with suppliers to ensure timely arrival of components.
• Ensure items are ready for despatch on installation days and flag shortages to engineering.
• Generate purchase orders and customer invoices.
• Compile and manage order documentation, including delivery notes and paperwork.
• Provide weekly updates to the sales team on new order completion timelines.
• Support the sales department with admin duties, including quotes and specs.

Skills

CRM/ERP familiarity

MS Office

Communication skills

Organisational skills

Multi-tasking

Education

GCSE Maths & English

Tools

CRM software

ERP system

Job description

Customer Services Administrator

£25,000 - £28,000

Aldridge, Walsall

Permanent

We are seeking a proactive and organised Administrator. This role is integral to ensuring the seamless transition from order intake through to product despatch, supporting field-based sales professionals and liaising closely with suppliers and internal departments. Reporting to the Operations Director, you will help implement efficient processes and support continuous improvement across our sales operations.

Key Responsibilities:

• Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.
• Manage and coordinate order amendments that fall outside standard specifications, ensuring all changes are communicated and acknowledged by production.
• Liaise with customers to confirm and amend delivery and installation schedules.
• Communicate with suppliers to ensure timely arrival of all necessary components to our facility.
• Confirm all items are ready for despatch on scheduled installation days and communicate any shortages or issues with the engineering team.
• Generate purchase orders and customer invoices.
• Compile and manage order documentation, including organising delivery notes and completion paperwork.
• Provide weekly updates to the sales team on new order completion timelines.
• Support the sales department with general administrative duties, including preparing and amending quotes, specifications, and related documents.

Skills & Experience Required:

• 1-2 years of experience in a sales support, administration, or customer service role ideally but happy to consider a recent Graduate with the right drive and determination
• Familiarity with CRM or ERP systems is highly desirable.
• Strong IT proficiency across Microsoft Office and related tools.
• Excellent communication skills with a professional and confident telephone manner.
• Well-organised, adaptable, and capable of managing multiple priorities.
• GCSEs (or equivalent) in Maths and English, minimum.
• A team player with the ability to work under pressure and interact across all business levels.
• Must be self-assured and confident in handling a variety of situations.

What's on Offer:

• 25 days holiday (includes Christmas closure)
• Friendly office hours: 37.5 hours per week, Monday to Friday
• Company pension scheme