Customer Service Administrator

Confidential; Manchester, Salford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Company pension scheme

Birthday leave

Retention bonus

Enhanced sick pay

Job summary

Confidential is seeking an organised Customer Service Administrator in the Irlam area. The role involves handling customer enquiries, processing orders and providing general admin support, with a mix of office-based and hybrid work following probation.

You will be part of a proactive team, delivering accurate information, maintaining records and contributing to improvements across systems and procedures.

Qualifications

• Previous experience in administration, customer service, order processing or a similar role.
• Strong written communication skills.
• Excellent attention to detail and organisational ability.
• Confidence using Microsoft Office and learning new systems.
• Ability to manage multiple priorities effectively.

Responsibilities

• Respond to customer enquiries via email and online chat.
• Assist with product, order and delivery queries.
• Deliver friendly, professional and efficient customer support.
• Resolve routine issues and elevate more complex queries when required.
• Follow up quotations, enquiries and outstanding customer requests.
• Build and maintain positive customer relationships.
• Process customer orders accurately and efficiently.
• Verify customer and delivery information before orders are completed.
• Review order confirmations and manage bespoke customer requirements.
• Support the product returns process.
• Provide general administrative support across the business.
• Maintain accurate customer and supplier records.
• Update information across internal systems.
• Assist with purchase orders and supplier administration.
• Support stock and product data management.
• Contribute to process improvements that enhance efficiency and customer experience.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Multitasking

Tools

Microsoft Office

Job description

Customer Service Administrator

Location: Irlam office (4 days office-based, 1 day hybrid following probation)
Salary: 26,000
Contract: Permanent

The Opportunity

We are looking for an organised, proactive and customer-focused administrator to join a growing business. This varied role combines customer service, order processing and general administration, supporting customers from initial enquiry through to successful order completion.

This opportunity would suit someone who enjoys working in a fast-paced environment, is confident using online systems and takes pride in providing excellent service while maintaining high levels of accuracy.

Key Responsibilities

Customer Service

• Respond to customer enquiries via email and online chat.
• Assist with product, order and delivery queries.
• Deliver friendly, professional and efficient customer support.
• Resolve routine issues and elevate more complex queries when required.
• Follow up quotations, enquiries and outstanding customer requests.
• Build and maintain positive customer relationships.

Order Processing

• Process customer orders accurately and efficiently.
• Verify customer and delivery information before orders are completed.
• Review order confirmations and manage bespoke customer requirements.
• Support the product returns process.

Administration

• Provide general administrative support across the business.
• Maintain accurate customer and supplier records.
• Update information across internal systems.
• Assist with purchase orders and supplier administration.
• Support stock and product data management.
• Contribute to process improvements that enhance efficiency and customer experience.

About You

We're looking for someone who is reliable, personable and eager to learn. You should have:

• Previous experience in administration, customer service, order processing or a similar role.
• Strong written communication skills.
• Excellent attention to detail and organisational ability.
• Confidence using Microsoft Office and learning new systems.
• A practical, solutions-focused approach to customer service.
• The ability to manage multiple priorities effectively.
• A positive, flexible attitude and willingness to support the wider team.

Experience within an e-commerce, online retail or order fulfilment environment would be beneficial but is not essential.

What Success Looks Like

• Process orders accurately and on time.
• Deliver prompt and helpful customer support.
• Ensure customers are kept informed throughout their order journey.
• Identify and resolve issues proactively.
• Maintain accurate records and systems.
• Become a dependable member of the wider team.

What's on Offer

• A varied role within a growing business.
• Full training on products, systems and processes.
• Opportunities to develop skills across customer service, administration and business operations.
• A friendly and supportive working environment.
• 20-25 days annual leave plus bank holidays.
• Company pension scheme.
• Monday to Friday, 9:00am-5:00pm (37.5 hours per week).
• Birthday leave, annual retention bonus, enhanced sick pay after qualifying service and additional benefits.

About the Culture

This is a role within a close-knit team where everyone contributes to the success of the business. You'll be trusted to take ownership of your work, work independently when needed, and support colleagues across different areas of the operation. In return, you'll have the opportunity to make a real impact and grow with the business.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.