Customer Service & Sales Administrator

Confidential; Colne; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

23 days leave + bank holidays

Company pension

On-site parking

Full training and support

Development opportunities

Early finish Fridays

Long-term career opportunity

Job summary

Confidential in Colne is seeking a Customer Service & Sales Administrator to support customers through the order process and manage daily sales administration. You will act as the main contact for customers and internal teams to ensure a smooth order experience.

This permanent, office-based role offers the chance to develop administrative, customer service and commercial skills within a well-established manufacturing business.

Qualifications

• Customer service experience in sales or order processing.
• Strong written and verbal communication.
• Excellent organisation and time management.
• High accuracy and attention to detail.
• Proficient IT skills including Microsoft Office.
• Ability to work independently and as part of a team.
• Willingness to learn and develop new skills.

Responsibilities

• Handle incoming customer enquiries via telephone and email.
• Process customer orders accurately and efficiently.
• Maintain and update customer records and sales data.
• Provide customers with pricing, product and delivery information.
• Prepare quotations and sales documentation.
• Monitor customer orders from receipt through to delivery.
• Liaise with production, purchasing and logistics to meet requirements.
• Organise shipments and coordinate deliveries with courier and freight providers.
• Produce invoices and supporting documentation.
• Support other departments during periods of absence or peak workload.

Skills

Customer service

Sales administration

Office administration

Order processing

Tools

Microsoft Office

ERP

MRP

Job description

Customer Service & Sales Administrator Colne Full Time Permanent Office-Based Competitive Salary DOE

Your New Company

A well-established and innovative manufacturing business based in Colne, Lancashire, supplying specialist products to customers across the UK and international markets. With a strong reputation for quality, customer service and continuous improvement, the company is experiencing continued growth and is looking to strengthen its customer support team with the appointment of a Customer Service & Sales Administrator.

This is an excellent opportunity to join a stable and successful business where you can make a genuine contribution whilst developing your administrative, customer service and commercial skills.

Your New Role

As Customer Service & Sales Administrator, you will be responsible for supporting customers throughout the order process and ensuring the smooth day-to-day administration of sales activities. Acting as a key point of contact for customers and internal departments, you will play an important role in delivering an excellent customer experience.

Key responsibilities will include:

• Handling incoming customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Maintaining and updating customer records and sales data.
• Providing customers with pricing, product and delivery information.
• Preparing quotations and sales documentation.
• Monitoring customer orders from receipt through to delivery.
• Liaising with production, purchasing and logistics teams to ensure customer requirements are met.
• Organising shipments and coordinating deliveries with courier and freight providers.
• Producing invoices and supporting documentation.
• Managing customer queries and resolving issues in a professional manner.
• Assisting with export and international orders where required.
• Maintaining filing systems and general office administration.
• Producing reports and supporting wider administrative activities.
• Providing cover and support to other departments during periods of absence or peak workload.

What You'll Need to Succeed

No formal qualifications are required. The business is looking for an enthusiastic and organised individual with strong customer service skills and a positive attitude.

• Previous experience within customer service, sales administration, office administration or order processing.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills.
• A high level of accuracy and attention to detail.
• Good IT skills, including Microsoft Office applications.
• The ability to prioritise multiple tasks within a busy environment.
• A professional and customer-focused approach.
• A positive, proactive and flexible attitude.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn and develop new skills.

Desirable Experience

• Experience within a manufacturing, engineering or industrial environment.
• Export administration or international customer service experience.
• Experience using ERP, MRP or business management systems.
• Previous involvement in logistics, shipping or order fulfilment processes.

What You'll Get in Return

• Competitive Salary DOE
• 23 days annual leave plus bank holidays (31 days total)
• Company pension scheme
• Free on-site parking
• Full training and ongoing support
• Opportunities for professional development and progression
• Early finish every Friday
• Stable long-term career opportunity within a successful and growing business
• Working Hours Monday - Thursday: 8:00am - 4:45pm Friday: 8:00am - 12:30pm