Sales and Customer Service Administrator

Confidential; Macclesfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

Adecco Group UK & Ireland is hiring a Sales and Customer Service Administrator in Macclesfield. This full-time, office-based role supports the sales team by processing orders, managing customer accounts, and coordinating with production, warehouse and finance to ensure timely delivery.

You will handle quotes and pricing, maintain CRM records, respond to customer inquiries, and generate sales documentation. The ideal candidate has strong Excel skills and a proactive approach to delivering

Qualifications

• Experience in sales administration or customer service.
• Proficiency with Excel and CRM systems.
• Ability to liaise with multiple internal departments.
• Excellent communication and organisational skills.

Responsibilities

• Provide administrative support to the sales team to ensure efficient operation.
• Process customer orders accurately and in a timely manner.
• Prepare quotes, pricing information, and sales documentation.
• Maintain and update customer accounts and CRM systems.
• Act as a primary point of contact for key customers.
• Respond quickly to enquiries regarding products, pricing, and order status.
• Build and maintain strong relationships with customers.
• Resolve customer queries and elevate issues where necessary.
• Liaise with production, warehouse, and logistics teams to ensure orders are delivered on time.
• Monitor order progress and update customers regularly.
• Manage stock availability and communicate any delays or changes.
• Maintain accurate records of sales activity and customer interactions.
• Assist with sales reporting, forecasts, and analysis.
• Support with invoicing and liaise with finance where required.
• high level IT skills including Excel are required.

Skills

Customer service

Order management

Communication

Attention to detail

Tools

CRM systems

Excel

Job description

Sales and Customer Service Administrator

Full time office based

28,000 per annum rising to 30,000 after probation

Monday to Friday 9am - 5pm

Macclesfield SK10

The Sales Administrator plays a key role in supporting the sales team by managing customer orders, maintaining strong client relationships, and ensuring smooth coordination between internal departments and retail customers. This role is essential to delivering excellent service and ensuring timely and accurate order fulfilment within a fast-paced environment.

Key Responsibilities

Sales Support

• Provide administrative support to the sales team to ensure efficient operation
• Process customer orders accurately and in a timely manner
• Prepare quotes, pricing information, and sales documentation
• Maintain and update customer accounts and CRM systems

Customer Service

• Act as a primary point of contact for key customers
• Respond quickly to enquiries regarding products, pricing, and order status
• Build and maintain strong relationships with customers
• Resolve customer queries and elevate issues where necessary

Order & Logistics Coordination

• Liaise with production, warehouse, and logistics teams to ensure orders are delivered on time
• Monitor order progress and update customers regularly
• Manage stock availability and communicate any delays or changes

Administration & Reporting

• Maintain accurate records of sales activity and customer interactions
• Assist with sales reporting, forecasts, and analysis
• Support with invoicing and liaise with finance where required
• high level IT skills including Excel are required

General Office Duties

• Handle incoming calls and emails professionally
• Support wider administrative tasks as needed
• Ensure all documentation is organised and up to date

The Adecco Group UK & Ireland is an Equal Opportunities Employer.