Customer Service & Order Administration Specialist

Confidential; Manchester, Salford; Híbrido; GBP 23.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension scheme

Birthday leave

Retention bonus

Enhanced sick pay

Descripción de la vacante

Confidential is seeking an organised Customer Service Administrator in the Irlam area. The role involves handling customer enquiries, processing orders and providing general admin support, with a mix of office-based and hybrid work following probation.

You will be part of a proactive team, delivering accurate information, maintaining records and contributing to improvements across systems and procedures.

Formación

• Previous experience in administration, customer service, order processing or a similar role.
• Strong written communication skills.
• Excellent attention to detail and organisational ability.
• Confidence using Microsoft Office and learning new systems.
• Ability to manage multiple priorities effectively.

Responsabilidades

• Respond to customer enquiries via email and online chat.
• Assist with product, order and delivery queries.
• Deliver friendly, professional and efficient customer support.
• Resolve routine issues and elevate more complex queries when required.
• Follow up quotations, enquiries and outstanding customer requests.
• Build and maintain positive customer relationships.
• Process customer orders accurately and efficiently.
• Verify customer and delivery information before orders are completed.
• Review order confirmations and manage bespoke customer requirements.
• Support the product returns process.
• Provide general administrative support across the business.
• Maintain accurate customer and supplier records.
• Update information across internal systems.
• Assist with purchase orders and supplier administration.
• Support stock and product data management.
• Contribute to process improvements that enhance efficiency and customer experience.

Conocimientos

Customer service

Communication

Attention to detail

Organisational skills

Multitasking

Herramientas

Microsoft Office

Descripción del empleo

Confidential is seeking an organised Customer Service Administrator in the Irlam area. The role involves handling customer enquiries, processing orders and providing general admin support, with a mix of office-based and hybrid work following probation.

You will be part of a proactive team, delivering accurate information, maintaining records and contributing to improvements across systems and procedures.