Customer Service Administrator

Capita; Manchester; Hybrid; GBP 25,000; Full time

Job summary

A leading company in regulated services seeks a Customer Service Administrator in Manchester. The role involves handling customer inquiries, processing data, and ensuring high service standards. Candidates should be passionate about helping others and possess strong communication skills. This hybrid position offers extensive training and a sustainable salary within an inclusive organization.

Benefits

Competitive salary

23 days holiday (rising to 27)

Company matched pension

15 weeks fully paid maternity leave

Access to Employee Network Groups

Qualifications

• Previous experience in a customer service or administration role.
• A genuine passion for helping people.
• Confident communicator with excellent listening skills.

Responsibilities

• Processing calculations and life/pensions related data accurately.
• Responding to customer inquiries via phone and email.
• Maintaining customer records and ensuring accuracy.

Skills

Customer Service

Problem Solving

Communication

Attention to Detail

Education

Minimum Grade Standard Grade GCSE Grade C / Nat 5 Grade 4 in Maths and English

Job description

Customer Service Administrator page is loaded

Customer Service Administrator

Aplikuj remote type Hybrydowy locations Manchester time type Zatrudnienie w pełnym wymiarze godzin posted on Opublikowano wczoraj time left to apply Data zakończenia: 23 czerwca 2025 (można jeszcze aplikować przez 5 dni/dzień) job requisition id 10111496 Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title: Customer Service Administrator

Job Description:

Salary: £24,043.50

Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.

Location: Office is based on Oxford Road Manchester City Centre. Hybrid working contract. Please note role will be fully office based for 6 months before we can offer any homeworking days. The role will be predominately more office based.

Our Operations Team requires an additional administrator to work within our Life and Pension division. The role involves processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and email. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

What you will do:

• Processing calculations and life/pensions related data to in-house systems and in line with documented procedures.
• Complete administration tasks within service standards
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

What we are looking for:

• Previous experience in a customer service role/administration role
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated service.

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates must complete a right to work UK check, pass a basic disclosure and credit reference check, and undergo 3 years of reference checks.

What’s in it for you?

• A competitive basic salary of £24,043.50
• 23 days holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location: Manchester

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Zjednoczone Królestwo

Time Type: Zatrudnienie w pełnym wymiarze godzin

Contract Type: Stały

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.