Customer Service Administrator

LVMH Group; Manchester; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join TAG Heuer, a part of the LVMH Group, as a Customer Service Estimator, where you will manage the maintenance of luxury timepieces and ensure outstanding client service. This full-time role offers competitive salary and opportunities for personal and professional growth, all while embodying TAG Heuer's values of excellence and service.

Benefits

Competitive salary

Pension and benefits package

Training and development opportunities

Qualifications

• Experience in administration, preferably in a luxury or technical environment.
• Ability to work under pressure and manage client expectations with empathy.
• Confident PC user, capable of maintaining accurate records.

Responsibilities

• Administer the process for TAG Heuer timepieces requiring maintenance.
• Accurately register timepieces onto the database and provide detailed estimates.
• Ensure exceptional client service and maintain product knowledge.

Skills

Interpersonal skills

Problem solving

Attention to detail

Client-centric mindset

Job description

Full time role Monday to Friday, 36.25 hours per week (within opening hours 8am to 5pm), based on site

Competitive salary, pension and benefits package

At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.

LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all

Job responsibilities

Misson:

/ Responsible for the administration process for TAG Heuer timepieces received at our service centre requiring maintenance/repair.

/ Creating repair information for our TAG Heuer clients detailing maintenance types, repair costs and timeframes.

…A TAG Heuer Customer Service Estimator will

/ Accurately register TAG Heuer client timepieces onto our bespoke database

/ Take account of the client’s repair request then action this appropriately carefully following internal processes.

/ Carefully carry out a thorough visual examination of the TAG Heuer timepiece to assist in determining the type of repair required

/Work with internal departments to obtain any technical information that is required.

/ Update our bespoke database with relevant information to produce detailed estimates for the client.

/ Provide an exceptional client experience through accurate data input and product knowledge to ensure that the repair information offered is clear and precise

/ Work to a standard of excellence, meeting determined deadlines

/ Develop and maintain current product and systems knowledge

/ Assist and support the development of the team and attend trainings as required

…As a Brand Ambassador

/ Ensures an outstanding service is offered to all clients

/ Embodies the TAG Heuer’s brand values and acts as a passionate Brand Ambassador

/ Actively develops brand knowledge, completing trainings and builds effective support network

/ Stays updated on the watch industry & products

Profile

Professional Experience Required:

/ Administration experience ideally within a luxury or technical field

/ Able to work well under pressure and manage client’s expectations with empathy and care

/ Confident PC user with ability to develop an understanding of various systems then manage and maintain accurate records

/ Able to work at a fast pace with a high degree of accuracy and attention to detail

/ Client-centric mindset, focused on maintaining and building client relationships

Personal Profile:

/ Excellent interpersonal and communication skills

/ Problem solving skills and commitment to producing results

/ Ability to prioritise and plan own workload in accordance with team goals

/ Organised and driven to complete tasks within appropriate timeframes

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.