Customer Service Administrator

TipTopJob; Liverpool City Region; On-site; Full time

Job summary

A permanent, full-time role is available within a leading company to support the Customer Service Team. Responsibilities include managing service user information, fostering relationships, and ensuring efficient administration. Looking for an enthusiastic, computer literate individual with good communication skills and a background in service provision.

Benefits

25 days annual holiday entitlement

Responsibilities

• Answering the telephone and inputting information into the database.
• Develop strong relationships with the wheelchair service team.
• Update computer records for wheelchairs.
• Raising job cards for service visits.
• Contact service users to arrange engineer visits.
• Maintain professional customer service.
• Manage workloads effectively.

Skills

Computer literate

Good communication, verbal and written

Experience of invoicing and accounts procedures

Experience of working within a service provider industry

Flexible approach to working conditions

Self-motivated and enthusiastic worker

Job description

Salary: A GBP 12.27 per hour plus 25 days annual holiday entitlement

Permanent, Full Time : 40 hours per week

Based at Wallasey CH44 7HX

Job Purpose

As part of a team, support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.

Key Responsibilities

• Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.
• Develop strong relationships with the wheelchair service team.
• Update computer records for reconditioned and new wheelchairs.
• Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.
• Contact service users to arrange visits by the engineer for repairs, collections and deliveries.
• Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.
• Ensure workloads are managed effectively and all daily tasks are completed.
• Maintain a professional customer service attitude when dealing with all service users and other agencies.
• Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
  
  

Skills And Qualifications

• Computer literate
• Good communication, verbal and written
• Experience of invoicing and accounts procedures
• Experience of working within a service provider industry
• Flexible approach to working conditions and working environment change
• Self:motivated and enthusiastic worker
  
  

Confidentiality

During the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.

Other

This role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.

Service User/other Agency/public Engagement And Involvement

Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Companys policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

INDLS