Customer Service Administrator

Greenbean; Bury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the utilities sector is seeking a detail-oriented Service Delivery Administrator to support its Customer Experience team in Bury. This entry-level position offers a chance to excel in operations, administration, and customer service, providing essential backing for a smooth-running business environment. With benefits like 25 days holiday and a yearly performance-based bonus, it's an ideal opportunity for someone eager to grow their career.

Benefits

25 days holiday

Yearly bonus

Free on-site parking

Access to an on-site gym

Social and team-building events

Qualifications

• Administrative experience preferred but not essential.
• Attention to detail is crucial in this role.
• Comfortable working both independently and in a team setting.

Responsibilities

• Provide administrative support to Service Delivery Coordinators.
• Process Change of Tenancy requests within SLAs.
• Assist in resolving billing issues raised by managing agents.

Skills

Organisational skills

Clear communication

Attention to detail

Self-motivated

Proficient with numbers

Education

12 months administrative experience

Tools

Excel

Outlook

Job description

This range is provided by Greenbean. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Greenbean

Looking to grow your skills in a supportive and fast-paced environment?

We’re seeking a reliable and detail-oriented Service Delivery Administrator to join a busy Customer Experience team in Bury. This role is ideal for someone who enjoys working behind the scenes to keep everything running smoothly — providing essential support to ensure top-notch customer service.

Whether you're building a career in operations, administration, or customer service, this is a great opportunity to develop your experience in the energy industry.

What’s in it for you:

• 25 days holiday
• Yearly bonus (based on company and personal performance)
• Free on-site parking
• Access to an on-site gym
• Exciting social and team-building events

Key Responsibilities:

• Provide administrative support to the Service Delivery Coordinators
• Process Change of Tenancy (COT) requests within agreed SLAs
• Assist in resolving billing issues raised by managing agents
• Support the billing team with administrative tasks when needed
• Ensure accurate and complete data entry across internal systems
• Assist with the preparation and delivery of Managing Agent reports
• Support ad hoc requests from Service Delivery Coordinators
• Help deliver excellent aftersales support and customer care
• Contribute to both regular and ad hoc reporting

What we’re looking for:

• Strong organisational skills and ability to prioritise effectively
• Self-motivated and proactive
• Clear verbal and written communication skills
• Confident with numbers and basic arithmetic
• Computer literate, particularly with Excel and Outlook
• Excellent attention to detail
• Comfortable working independently and as part of a team

It’d be great if you also have:

• Experience working in the energy industry
• At least 12 months administrative experience
• Excellent attention to details
• Exposure to account management or a similar support role

Ready to apply?

If you’re a team player who thrives on organisation and accuracy, click ‘apply now’ — we’d love to hear from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Utilities

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