Customer Service Administrator

Pentest People; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

Pentest People, a leading UK-based security consultancy, seeks a Customer Service Administrator for their Projects and Administrative team in Leeds. This full-time role requires strong organization, attention to detail, and effective communication skills to support project delivery and client interactions.

Qualifications

• Strong customer service and relationship management skills.
• Excellent verbal and written communication.
• Highly organized with strong time management.

Responsibilities

• Monitor, review, and respond to internal and external emails daily.
• Coordinate consultant schedules and diaries.
• Liaise with clients to gather required information.

Skills

Customer service

Relationship management

Communication

Organization

Attention to detail

Time management

Job description

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Pentest People is a UK-based security consultancy specialising in providing Penetration Testing as a Service to all its clients. Our innovative approach to security testing merges the benefits of consultant-led penetration testing with ongoing vulnerability assurance through our advanced SecurePortal.

We're currently seeking a Customer Service Administrator to join our dynamic Projects and Administrative team.

The ideal candidate will work closely with the project management team to support the seamless delivery of projects from post-sale through to completion. This role calls for a proactive mindset and a strong sense of ownership to ensure exceptional service at every stage.

Key Responsibilities

• Monitor, review, and respond to internal and external emails daily
• Coordinate consultant schedules and diaries
• Liaise with clients to gather required information
• Collect and review documentation from clients
• Maintain accurate and up-to-date project records
• Work cross-functionally with Sales and Consultancy teams to ensure timely delivery of client assessments
• Perform general administrative duties including data entry, updating spreadsheets, and providing project updates
  
  

About You

• Strong customer service and relationship management skills
• Excellent verbal and written communication
• Highly organised with strong time management
• Accuracy and attention to detail
• Ability to multitask and meet tight deadlines
• Adaptability and eagerness to learn about our services
  
  

This role is based in our Leeds city centre office and requires full-time office attendance. Following the successful completion of the probation period, you will be eligible for a hybrid working arrangement.

This is a fantastic opportunity for someone looking to gain hands-on experience in an administrative capacity within the cybersecurity industry. If you’re driven, detail-oriented, and ready to grow, we’d love to hear from you.

We understand that job descriptions offer only a glimpse of the role. For more details, please feel free to reach out or apply, and we will be happy to provide additional information. Pentest People is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Due to the high volume of applications we receive, Pentest People are unable to provide individual feedback.

Pentest People is proud to join the WorkNest group, a collective of over 800 experts and industry-leading software solutions, unified by a shared mission to empower and protect organisations of every size.

By becoming part of this dynamic group, we’re enhancing our ability to deliver cutting-edge cyber security services while expanding the value we offer to clients. From employment law and HR to health and safety, ISO certification, and beyond, WorkNest brings together trusted names across the business landscape, all aligned under a single vision.

Being part of WorkNest marks a new chapter in our story, one that amplifies our ambition and reinforces our commitment to excellence.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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