Customer Services Administrator

Coveris UK; Burnley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading packaging company as a Customer Services Administrator in Burnley. You'll play a key role in supporting the customer services team with tasks like sales order entry, stock management, and reporting. Ideal candidates will possess strong attention to detail, excellent communication skills, and a proactive approach to teamwork.

Benefits

33 days annual leave

Enhanced sick, paternity, and maternity pay

Life assurance (x4 salary)

Health Cash Plan

December shutdown

BenefitHub access

Free onsite parking

Subsidised staff canteen

Qualifications

• Meticulous attention to detail is crucial.
• Excellent written and verbal communication skills required.
• Organised and calm under pressure.

Responsibilities

• Raise and manage sales orders and acknowledgements.
• Conduct stock sheet checks and maintain stock matrices.
• Prepare weekly reports and manage trial jobs.

Skills

Attention to detail

Communication skills

Organisational skills

Team player

Job description

Are you looking for an exciting new opportunity with a leading packaging company? At Coveris, we create and supply high-performance packaging for everyday products. We are committed to providing sustainable and innovative packaging solutions to ensure the safety, quality, and convenience of the products we use every day.

We have facilities across the UK and are looking for new talent to join our team in Burnley.

As a Customer Services Administrator, you will provide administrative support within the customer services team.

Key Responsibilities

• Sales Order Entry: Raise sales orders & acknowledgements, complete 2nd stage price checks, raise origination sales orders & acknowledgements, add origination sales order numbers to graphics tracker, maintain despatch schedules, issue MPS report to planning/CR, manage order bank daily, perform general housekeeping tasks such as scanning and saving PO’s & acknowledgements.

• Job Maintenance: Run daily active jobs list, highlight any date issues, progress chase jobs through the factory, run weekly reports, update graphics tracker, support outsource process administration.

• Specifications: Complete K3 development tasks, create SKU converter, manage stock code supersession.

• Trials: Raise internal trial jobs, liaise with planning & materials teams, raise new customer trial jobs and sales orders, follow up on timings with sales managers.

• Stocksheets / Matrices: Conduct periodic stock sheet checks, lead stock sheet analysis, create and maintain price matrices.

• Reports: Prepare and circulate weekly aged stock reports, perform monthly stock housekeeping, run GDNI checks, maintain job shortfall report.

• Support Functions: Cover holidays for admin and customer service, assist with incoming calls, support other areas in exceptional circumstances.

What We Are Looking For...

• Meticulous attention to detail
• Excellent written and verbal communication skills
• Organised and calm under pressure
• Friendly, approachable, flexible team player
• Professional appearance in company uniform
• Proactive, positive attitude with a "can do" approach
• Commercial awareness

What We Can Offer You...

• 33 days annual leave
• Enhanced sick, paternity, and maternity pay
• Life assurance (x4 salary)
• Health Cash Plan
• December shutdown
• BenefitHub access
• Free onsite parking
• Subsidised staff canteen