Customer Service Administrator - Preston

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Preston; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the hire industry seeks a Customer Service Administrator for their office in Preston. The role involves managing customer interactions, resolving queries, and identifying sales opportunities while maintaining high standards of administration and relationship management. This fast-paced position offers numerous benefits, including profit sharing and a commitment to employee development.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 additional leave days

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness benefits

Qualifications

• Significant experience working in customer service, preferably in Construction/Hire.
• Ability to work in a fast-paced environment.
• Driving licence preferred but not essential.

Responsibilities

• Manage customer queries and liaise with GAP Group depots.
• Identify opportunities for sales growth.
• Collate KPI data and produce performance reports.

Skills

Customer service experience

Administration skills

Attention to detail

Relationship building

Tools

MS Office

Job description

Customer Service Administrator - Preston

Our team is the best in the industry - is it time for you to join us?

The Role:

Based on the hire desk in our customer office, the Customer Hire and Sales Coordinator is responsible for ensuring that all business between our Major Account customer and GAP Group is carried out in an efficient and effective manner.

This is a fast-paced role where you will be responsible for managing customer queries, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required.

Successful applicants should demonstrate the following:

• Significant experience working within a customer service role, preferably within the Construction/Hire industry.
• Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders.
• Excellent administration skills with experience using MS Office packages and strong attention to detail.
• Driving licence is preferred but not essential.

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Not what you're looking for? Get headhunted for relevant jobs.