Customer Service Administrator

Halecroft Recruitment; Manchester; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company is seeking a Customer Service Administrator to join their dynamic team in Trafford Park. This full-time role involves providing exceptional customer service, managing orders, and collaborating across departments. Ideal candidates are organized, customer-focused individuals with at least 2 years of relevant experience looking to make a real impact in a supportive environment.

Qualifications

• Minimum 2 years of experience in a similar office-based customer service role.
• Comfortable using Microsoft Excel; ERP system experience is a bonus.

Responsibilities

• Deliver proactive and exceptional customer service.
• Manage delivery schedules and resolve order-related issues.
• Support customer deliveries by processing and tracking orders.

Skills

Communication

Problem Solving

Interpersonal Skills

Organization

Analytical Skills

Team Collaboration

Education

General Education

Tools

Microsoft Excel

Job description

Customer Service Administrator

Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team.

This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.

Key Responsibilities:

• Delivering a proactive and exceptional level of customer service.
• Supporting customer deliveries by processing and tracking customer orders.
• Managing delivery schedules and resolving any order-related issues.
• Providing quotations and cost estimates.
• Handling customer queries and offering effective solutions.

Skills & Experience Required:

• Minimum 2 years’ experience in a similar office-based customer service role.
• Confident communicator with strong interpersonal skills.
• Highly organised with a logical approach to work.
• Comfortable using Microsoft Excel; ERP system experience is a bonus.
• Strong problem-solving and analytical abilities.
• Team-oriented and able to work collaboratively across departments.
• A good standard of general education.

Location: Trafford Park (Office Based) (Flexible working hours)

Employment Type: Full Time | Permanent

Ready to make an impact?
If you’re an organised, customer-focused individual looking to join a forward-thinking company with a supportive team culture, we’d love to hear from you.