Customer Service Administrator

KIMS Hospital; Maidstone; On-site; GBP 22,000 - 28,000; Part time

Job summary

Join a forward-thinking healthcare provider as a Customer Service Administrator at their new Royal Tunbridge Wells Clinic. This role is perfect for someone who thrives in a customer-focused environment and possesses excellent communication skills. You will play a key role in ensuring a positive experience for patients and visitors while managing inquiries and appointments. With a comprehensive benefits package and a commitment to inclusivity, this position offers a chance to make a real difference in the community. If you are passionate about delivering exceptional service and enjoy working collaboratively, this opportunity is for you.

Benefits

Free Staff Parking

Pension Scheme

Private Health Insurance

33 Days Annual Leave

Life Assurance

Annual Flu Vaccination

Free Eye Tests

Flexible Working Options

Relocation Packages

Qualifications

• Strong communication and interpersonal skills are essential.
• Proficiency in IT, especially Microsoft Word and Excel.

Responsibilities

• Welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism.

Skills

Customer Service

Communication Skills

Organizational Skills

IT Proficiency (Microsoft Word, Excel)

Education

Experience in High-End Hospitality or Administration

Experience in Clinical Administration

Job description

Join Our Team as a Customer Service Administrator at Our New Royal Tunbridge Wells Clinic!

Monday to Friday, 3:00 PM to 8:00 PM | 25 hours per week

Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you’re passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you!

We are looking for a friendly and professional Customer Service Administrator to join our team at the new Royal Tunbridge Wells Clinic. In this role, your excellent communication skills—whether face-to-face or over the phone—will be essential in creating a positive experience for our patients and visitors.

Key Responsibilities

As a Customer Service Administrator, you will:

• Warmly welcome patients and visitors, guiding them to the right departments.
• Manage telephone and email inquiries with professionalism and efficiency.
• Handle patient correspondence while adhering to service quality standards and GDPR regulations.
• Schedule and manage patient appointments, ensuring accurate records are maintained.
  
  

Essential

What We're Looking For:

• Previous experience in high-end hospitality or an administrative role.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in IT, including Microsoft Word and Excel.
  
  

Desirable

• Experience working as an administrator in a clinical setting.
  
  

Benefits Of Working At KIMS Hospital

At KIMS, we believe our people are our greatest asset. That’s why we offer a comprehensive benefits package to support your emotional, financial, and physical well-being, including:

• Competitive salary
• Free staff parking
• Pension scheme
• Private health insurance
• 33 days of annual leave (plus extra time off for your birthday)
• Life assurance
• Annual flu vaccination
• Free eye tests
• Flexible working options and annualized hours contracts
• Relocation packages available
  
  

How To Apply

If you’re ready to make a real difference and use your customer service and administrative skills in a dynamic environment, we encourage you to apply today!

For any queries about the role, feel free to contact Diane on 01622 237634 or via email at [e-mail].

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.

Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at https://www.gov.uk/disclosure-barring-service-check

Posted 11th May 2025

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