Operator, Customer Service Administrator

DSV - Global Transport and Logistics; Purfleet-on-Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Administrator to join their dynamic team. This role focuses on delivering exceptional service and acting as the primary contact for customers, ensuring their needs are met efficiently. You will be responsible for managing queries, coordinating with operations, and maintaining high standards of communication. The ideal candidate will possess strong multitasking abilities and a customer-centric attitude, making a significant impact in a collaborative environment. Join a global leader in transport and logistics, where your contributions will help shape the future of customer service excellence.

Benefits

Enhanced Annual Leave

Salary Sacrifice Schemes

Support for Wellbeing

Access to Discounts

Life Insurance

Eyecare Vouchers

Qualifications

• Customer-focused with dedication to service delivery.
• Ability to maintain positivity under pressure and reprioritize tasks.

Responsibilities

• Act as the primary contact for DSV Air & Sea, handling queries and orders.
• Provide an excellent customer experience to maximize satisfaction.
• Monitor deliveries and resolve issues with customers and colleagues.

Skills

Customer Service Experience

Multitasking

Problem-Solving

Attention to Detail

Communication Skills

IT Skills (Microsoft Word, Excel, Outlook)

Job description

Job Req Number: 94125
Time Type: Full Time

Customer Service Administrator

Brief

We are seeking a Customer Service Operative (DSV Road) to collaborate with the DSV Air & Sea entity. The ideal candidate will be enthusiastic about our business and the freight industry, possess a positive outlook, and focus on delivering high-quality service. You will serve as the link between Operations and DSV A&S, ensuring excellent customer interface and operational output. The successful candidate, reporting to the Department Manager, should be proactive, organized, punctual, engaging, motivated, and detail-oriented. We aim to add value to our skilled team and provide outstanding service.

Purpose of the position

• Act as the primary contact for DSV Air & Sea and the German Control Tower, efficiently handling queries and orders with the customer’s best interest in mind, adhering to company standards.
• Provide an excellent customer experience, ensuring high-quality service to maximize satisfaction and promote company growth.

Key Tasks

• Instruct terminals regarding container offload information via the company system.
• Update and instruct collections and deliveries based on customer bookings.
• Liaise with Operations, Customs, and Control Tower to meet customer commitments.
• Monitor deliveries to ensure they are completed within agreed timelines.
• Verify that all collection consignments contain correct information.
• Proactively resolve issues with customers and colleagues.
• Ensure consignments are accurately updated for timely invoicing.
• Provide PODs as needed to meet customer requirements.
• Generate KPI reports for internal and external use.
• Perform general administrative duties daily.
• Monitor transport orders during pickup and post-delivery to ensure successful execution.
• Intervene when orders are at risk of incorrect execution, collaborating with operational teams for solutions.
• Maintain professional communication with customers.
• Handle complaints and escalations effectively.

Essential Skills and Qualifications

• Previous customer service experience; knowledge of the transport industry is advantageous but not required, as training will be provided.
• Customer-focused with dedication to service delivery.
• Ability to maintain positivity under pressure and reprioritize tasks as needed.
• Reliable, with strong multitasking and problem-solving skills.
• Attention to detail, accuracy, and numeracy skills.
• Excellent IT skills, including Microsoft Word, Excel, and Outlook, with the ability to learn new systems quickly.
• Excellent verbal and written communication skills, with a courteous and professional telephone manner.

What We Can Offer You

• Competitive salary and opportunities for growth within a successful global company with 75,000 employees across over 95 countries.
• Participation in sustainability initiatives and strong company values. More about DSV at www.dsv.com.
• Employee benefits such as:
• Enhanced annual leave entitlements, increasing with service.
• Salary sacrifice schemes for low-emission cars and cycling.
• Support for physical and mental wellbeing via the WeCare app.
• Access to cashback and discounts through the LifeWorks app.
• Life insurance with probate support.
• Eyecare vouchers.

Start date: ASAP

Hours: 08:00–17:00, Monday–Friday, with a 30-minute lunch break

About DSV

DSV is a leading transport and logistics company with a global presence. We employ 56,000 people in over 80 countries, committed to delivering excellent customer experiences and high-quality services. Join us to explore your potential and advance your career.

Learn more at www.dsv.com.

Our Values and Commitment

We promote inclusivity, diversity, and integrity, respecting different cultures and individuals' rights. Join a talented, responsible team dedicated to sustainability and excellence. Follow us on LinkedIn, Facebook, and Twitter.