Data and Customer Service Administrator

TN United Kingdom; Chelmsford; On-site; GBP 25,000; Full time

Job summary

Join a forward-thinking company as a Data and Customer Service Administrator in Chelmsford. This role offers a fantastic opportunity to be part of a growing team dedicated to excellence in customer service and data protection. With a commitment to employee well-being, the company provides a supportive environment that values integrity and innovation. Enjoy a competitive salary, annual bonus scheme, and various employee perks, including additional holidays and mental health programs. If you are reliable, detail-oriented, and passionate about making a difference, this position is perfect for you.

Benefits

Annual Bonus Scheme

Company Sick Pay

Additional Holiday for Birthday

Mental Health and Well Being Programmes

Cycle to Work Scheme

Enhanced Paternity Leave

Employee of the Month Awards

Free Online Training

Qualifications

• 3+ years of general administrative experience, preferably in Data Protection.
• Excellent attention to detail and ability to prioritize tasks.

Responsibilities

• Provide advice to the public on parking-related inquiries.
• Assist with email inquiries regarding Data Protection.
• Manage data requests and liaise with legal authorities.

Skills

Administrative Experience

Data Protection Knowledge

Attention to Detail

Time Management

Multi-tasking

Job description

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Data and Customer Service Administrator, Chelmsford

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Client:

Horizon Parking

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

c4ed56bb4ae6

Job Views:

1

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

WE ARE A REAL LIVING WAGE EMPLOYER!

Horizon Parking Ltd is a car park management company, providing our various services nationwide.

We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.

What are we looking for?

- A reliable and trustworthy Data and Customer Services Administrator to work in our head office in Chelmsford.

- 35 hours per week, from Monday to Friday.

What's in it for you?

- £25,000 per annum

- Annual Bonus Scheme.

- Company Sick Pay (after 12 months service).

- Additional 1 day's holiday for your birthday week.

- Mental Health and Well Being Programmes (EAP).

- Cycle to Work scheme.

- Enhanced paternity leave.

- Employee of the Month Awards.

- Yammer monthly lottery.

- Regular ad-hoc monetary recognition.

- Paid DBS application.

- Access to free online training.

What will we expect in return?

• On a daily basis you will be giving advice to members of the public for any parking related enquiries
• You'll be assisting with filtering and responding to email enquiries regarding Data Protection
• Process and respond to requests from individuals exercising their rights under data protection legislation
• Assisting with responses to data enquiries from the police, Clients, and other relevant authorities.
• Assisting with collating cases to pursue through the legal process.
• Assisting with correspondence on behalf of the Data Protection Team when required.
• Ability to remain focused throughout the day
• Promote a culture of compliance, control, and transparency in handling personal data by working with internal and external stakeholders
• Process and respond to requests from individuals exercising their rights under data protection legislation after appropriate training.
• Liaising with external legal and debt providers where required
• Assistance with management of existing team where required
• Assisting Customer Services with responses to complaints where required
• Assistance with preparation of evidence packs for Independent Appeals assessments when required

What do we need from you?

• At least 3 year's general administrative experience, preferably with relevant industry experience or experience with Data Protection.
• Excellent attention to detail
• Ability to prioritise, manage time and work well under pressure
• Ability to make decisions based on evidence provided
• Calm and helpful attitude
• Ability to multi-task
• Following company processes throughout each of the roles

CLOSING DATE FOR THIS ROLE IS THURSDAY 15TH MAY

If you believe you have the skills and experience necessary, then please apply on line today.