Digital Customer Service Administrator (4-months FTC)

Kick It Out; Wembley, London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Digital Customer Service Administrators to enhance their Grassroots division. This role involves delivering top-notch customer service for various digital products, creating innovative guidance articles, and providing training for grassroots volunteers. Enjoy a unique work environment under the iconic Wembley National Stadium, along with competitive salary and benefits, including event tickets and flexible working options. If you're passionate about customer service and technology, this is a fantastic opportunity to make a real impact in the football community.

Benefits

Event Tickets

Free Lunches

Private Medical Cover

Pension Scheme

Additional Leave

Flexible Hybrid Working

Qualifications

• Excellent IT skills and strong administrative abilities are essential.
• Committed to providing excellent customer service in a fast-paced environment.

Responsibilities

• Deliver excellent customer service for grassroots digital products.
• Produce guidance articles for the Grassroots Technology Knowledge Base.
• Help deliver online training sessions for grassroots volunteers.

Skills

IT Skills (Office 365)

Microsoft Dynamics 365

Administrative Skills

Interpersonal Skills

Customer Service

Tools

Freshdesk

Job description

Digital Customer Service Administrator (4-months FTC)

The FA is excited to be searching for Digital Customer Service Administrators to join our Grassroots division.

The successful candidates will deliver excellent customer service to support the implementation of The FA's Grassroots Digital Products throughout the grassroots game.

What will you be doing?

1. Deliver excellent customer service for The FA's grassroots digital products, including The FA Player Registration System, The FA Matchday App, FA Full-Time & England Football's Book Football.
2. Produce clear, concise & innovative guidance articles to be hosted on our "Grassroots Technology Knowledge Base".
3. Help to deliver online training sessions for grassroots volunteers using our digital products.
4. Execute additional tasks as required to meet the FA's changing priorities.
5. Comply with all company policies and procedures to ensure the highest standards of health, safety, and well-being.
6. Complete a DBS check as part of our commitment to a safe environment for everyone in football, with the level of check based on the specific role and in line with legislation and government guidance.

What are we looking for?

Essential:

• Excellent IT skills utilizing Office 365 and Microsoft Dynamics 365.
• Strong administrative skills, especially in writing & constructing emails.
• Excellent interpersonal skills, particularly when dealing with problems in a fast-paced environment.
• Committed to providing excellent customer service.

Beneficial:

• Knowledge of email support tools (such as Freshdesk).
• An understanding of The FA's Grassroots Technology offer.

What's in it for you?

We offer unique office spaces under the arch of Wembley National Stadium, the home of English Football, and access to the Elite Performance Centre at St. George's Park in Staffordshire. We also provide a competitive salary, opportunities for development, and benefits such as event tickets, free lunches, private medical cover, a pension scheme, additional leave, and flexible hybrid working.

We are committed to diversity and inclusion, encouraging applications from everyone and supporting applicants with specific requirements during the recruitment process.

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