Customer Service Administrator

Travail Employment Group; Haywards Heath; On-site; GBP 24,000 - 28,000; Full time

Job summary

An exciting opportunity awaits at a rapidly expanding provider of pet insurance. As a Customer Service Administrator, you will be integral to delivering high-quality service while supporting a dynamic team. Your responsibilities will include managing customer enquiries, ensuring accurate policy administration, and contributing to customer satisfaction. This role is perfect for those with a passion for pets and a proactive approach to customer service. Join a supportive culture that values quality and animal welfare, and be part of a team that makes a difference in the lives of pet owners across the UK and Europe.

Benefits

25 days holiday plus bank holidays

Perkbox

Pension scheme

Employee Assistance Programme

Regular social events

Qualifications

• Previous experience in customer service or administrative support is desirable.
• Strong communication skills and attention to detail are essential.

Responsibilities

• Respond to and resolve customer enquiries, ensuring full ownership of each task.
• Carry out general insurance policy administration accurately and promptly.
• Maintain and improve customer satisfaction levels.

Skills

Customer Service

Communication Skills

Attention to Detail

Proactive Attitude

Job description

Customer Service Administrator

Salary: £24,000-£28,000 depending on experience, Location: Haywards Heath, West Sussex, Hours: 37.5 per week, Contract: Permanent

Benefits include 25 days holiday plus bank holidays, Perkbox, pension scheme, EAP, and regular social events.

The Role

An exciting opportunity to join a growing team within the commercial insurance department of a leading pet insurance provider. This office-based Customer Service Administrator role offers a dynamic mix of customer service, administration, and sales support. Reporting to the Team Leader, the successful candidate will contribute to delivering high-quality service as the business expands across the UK and Europe.

Key Responsibilities

1. Respond to and resolve customer enquiries, ensuring full ownership of each task.
2. Carry out general insurance policy administration accurately and promptly.
3. Proactively follow up enquiries to convert them into policies.
4. Maintain and improve customer satisfaction levels.
5. Produce and manage high-quality documentation.
6. Maintain accurate records within internal systems.
7. Build a strong understanding of company insurance products.
8. Highlight process improvements with a solutions-focused approach.
9. Share knowledge and best practices with colleagues.
10. Comply with regulatory and company policies at all times.
11. Participate in regular training in line with company and FCA standards.

Requirements

Previous experience in a customer service or administrative support role is highly desirable, particularly within the insurance sector, though full training will be provided. Strong communication skills, attention to detail, and a proactive attitude are essential. This role suits someone with a love of pets and a passion for customer service, who enjoys working collaboratively within a team. Suitable backgrounds include roles such as Insurance Advisor, Customer Service Executive, or Sales Support Administrator.

Company Information

This organisation is a rapidly expanding provider of pet insurance across the UK and Europe, part of a well-established international group. Known for quality, service, and animal welfare, they foster a supportive culture with customer care at the forefront. Their commercial team develops business-focused insurance solutions for diverse clients.

Package

• Salary: £24,000-£28,000 depending on experience
• Office-based in Haywards Heath (accessible by public transport)
• Hours: 37.5 per week
• 25 days annual leave plus UK bank holidays
• Perkbox employee benefits scheme
• 5% employer pension contribution
• Employee Assistance Programme
• Regular social events, including Christmas party

Travail Employment Group operates as an Employment Agency. Once you apply, your application will be received immediately by Travail Employment Group. Successful applicants will be contacted within 7 days. If you do not hear back, unfortunately, your application was not successful on this occasion.