Customer Success Executive - Remote Working

Advancing People; Bedford; Remote; GBP 25,000 - 27,000; Full time

Job summary

A rapidly expanding technology client is seeking a Customer Success Executive. This role involves providing operational support and training to clients, requiring strong customer service and IT skills. Ideal for recent graduates or those with 1-2 years of experience. The position offers a salary of £25,000 - £27,000 plus benefits, with remote work options available.

Qualifications

• 1-2 years customer service experience ideally in B2B.
• Strong IT skills with Outlook, Teams, and Excel.

Responsibilities

• Dealing with incoming calls, emails, and client requests.
• Training external client sales teams on the use of the system.

Skills

Customer Service

Communication

IT Skills

Education

IT related Degree

Tools

Outlook

Excel

Teams

CRM

Xero

Job description

Are you due to Graduate shortly?

OR

Are you a recent graduate with 1-2 years' customer service experience - ideally Business to Business?

Coupled with strong IT skills - Outlook, Excel, Teams and use of CRM's?

Do you enjoy speaking to and helping people?

If so, our rapidly expanding client, within the technology sector is keen to hear from you!

This varied Customer Success Executive role will be paying a basic salary of £25,000 - £27,000 plus benefits, working remotely, living within 30 minutes of Bedford or Sandy, Bedfordshire.

Ideally will be a car driver, however our client is also based within 5 minutes' walk of a train station.

The role:

After a thorough and well-planned induction and training period you will offering operational varied support, whilst providing training to external clients once they are on-boarded.

This varied role will involve:

• Dealing with incoming calls, emails and client requests
• Training external client sales teams on the use of the system - via Teams
• Providing any product support as needed
• Managing reviews and renewals
• Creation of invoices (Xero), quotations and general administration, including Excel
• There will be a clear and concise career path set up for you to flourish

The Person:

You could be due to Graduate shortly or you could be a recent graduate with 1-2 years' Customer Service experience, as well as strong IT skills and solid experience of using Outlook, Teams and Excel.

You will be working from templates so there is no need to create spreadsheets or dashboards.

You could be someone with existing customer service experience or could come even from a 1st line IT support background but do not want to a fully IT focused role.

Or you could be technically minded, looking for a new long term role after graduating.

More about the person:

• You will be a great communicator and will thrive on supporting clients and customers
• Strong IT skills - very comfortable with Outlook, Teams, CRM's and Excel
• 1-2 years customer service experience dealing with businesses ideally or a recent Graduate
• Genuine interest in technology and keen to learn and develop
• IT related Degree or qualifications desirable but NOT essential
• Ability to multi-task and to work independently from home
• A genuine team player with a positive and upbeat approach

If you are due to graduate shortly or have the Customer Service and IT skills our client is looking for, then apply now or contact Dominic Quirke at Advancing People directly, in complete confidence.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.