CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Lower Blandford St Mary; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Healthcare plan

On-site gym

Chiropractor sessions

Monthly team incentives

Breakfast options

Job summary

Talent Sure Recruitment Limited is seeking a Customer Service Advisor in Bournemouth to handle incoming calls, manage emails, and maintain client records. The role offers a £25,000 annual salary with probationary increases and a Monday–Friday schedule with occasional Saturday mornings.

You will join a busy office environment, delivering high-quality customer experience and supporting the team through varied administrative tasks and timely problem-solving.

Qualifications

• Strong verbal and written communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage tasks in a fast-paced environment.
• A positive, proactive attitude and a willingness to learn.
• The ability to work effectively as part of a close-knit team.

Responsibilities

• Handle incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.
• Listen to client requirements, provide clear support and advice, and ensure an exceptional customer experience.
• Manage the customer service inbox, respond to emails promptly, or allocate complex queries to relevant internal teams.
• Liaise with suppliers on behalf of clients to resolve queries and ensure smooth communication.
• Update and maintain accurate client records, including company names and location changes.
• Monitor and check client deliveries, updating purchase orders accordingly.
• Source emergency suppliers when required and verify their documentation against regulatory standards.
• Escalate complex issues to the Customer Service Manager to ensure swift resolution.
• Assist the management team with ad-hoc projects and administrative tasks.

Skills

Verbal communication

Written communication

Organisation

Telephone manners

Teamwork

Willingness to learn

Job description

Customer Service Advisor

Location: Bournemouth, Dorset

Salary: £25,000 per annum (increasing after probation)

Hours: Monday-Friday 8:30am - 5:00pm (+ Occasional Saturday mornings)

Contract: Temporary to Permanent

About the Opportunity

Are you looking to establish a rewarding career in a professional office environment? A fantastic opportunity has arisen for an enthusiastic and motivated Customer Service Advisor to join a highly successful, growing business based in central Bournemouth.

This role is perfect for an individual who is eager to gain valuable office experience within a supportive team. The company is renowned for its vibrant, inclusive, and positive workplace culture, offering excellent training and genuine opportunities for long-term professional development.

Key Responsibilities

• Handling incoming telephone enquiries, addressing customer queries efficiently, or directing calls to the correct department.
• Listening to client requirements, providing clear support and advice, and ensuring an exceptional customer experience.
• Managing the customer service inbox, responding to emails promptly, or allocating complex queries to relevant internal teams.
• Liaising with suppliers on behalf of clients to resolve queries and ensure smooth communication.
• Updating and maintaining accurate client records, including company names and location changes.
• Monitoring and checking client deliveries, updating purchase orders accordingly.
• Sourcing emergency suppliers when required and verifying their documentation against regulatory standards.
• Escalating complex issues to the Customer Service Manager to ensure swift resolution.
• Assisting the management team with ad-hoc projects and administrative tasks.

What We Are Looking For

• Strong verbal and written communication skills with a professional telephone manner.
• Excellent organisational skills and the ability to manage tasks in a fast‑paced environment.
• A positive, proactive attitude and a willingness to learn.
• The ability to work effectively as part of a close‑knit team.

Benefits & Culture

• Starting Salary: £25,000, rising after probation.
• Annual Leave: 23 days holiday, increasing by 1 day for each consecutive year of service (capped at an additional 5 days).
• Bank Holidays: No bank holiday working required.
• Healthcare: Private healthcare plan option available post-probation.
• Wellbeing: On-site gym access and complimentary chiropractor sessions upon passing probation.
• Office Environment: Modern, central office space featuring dedicated breakout areas.
• Perks: Monthly team incentives and complimentary healthy beverages and breakfast options.