Client Services & Admin Coordinator

Confidential; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Central Liverpool location

Full-time role

Job summary

Confidential in Liverpool City Centre is seeking a Customer Service Administrator to join a growing team. This role combines admin duties with client-facing support, working closely with Senior Account Managers to ensure excellent service.

You will manage enquiries, maintain records, and support reporting and office tasks, in a busy, friendly environment with opportunities for development.

Qualifications

• Previous experience in an administrative or customer service role.
• Strong organisational skills with excellent attention to detail.
• Confident communicator with a professional telephone manner.

Responsibilities

• Provide administrative support to Senior Account Managers.
• Act as a key point of contact for customer queries, delivering a professional and efficient service.
• Process and manage client information accurately, maintaining up-to-date records.
• Handle inbound and outbound communications via phone and email.
• Support account activity, ensuring deadlines and service levels are met.
• Assist with reporting, documentation, and general office administration.
• Build strong relationships with clients and internal stakeholders.

Skills

Administrative experience

Customer service

Organisational skills

Communication

Microsoft Office

Tools

Microsoft Office

Job description

Confidential in Liverpool City Centre is seeking a Customer Service Administrator to join a growing team. This role combines admin duties with client-facing support, working closely with Senior Account Managers to ensure excellent service.

You will manage enquiries, maintain records, and support reporting and office tasks, in a busy, friendly environment with opportunities for development.