Service Administrator

Confidential; Liverpool; On-site; GBP 24,000 - 30,000; Part time

Job summary

Confidential is seeking a Service Administrator in Liverpool. This part-time role (28 hours per week) is fixed term until March 2027 with potential extension, offering a salary of 27,000 per annum pro rata.

You will deliver high-quality customer service, manage data reporting in Excel, and support finance admin tasks such as invoicing and petty cash. A collaborative team environment and flexible working practices are highlighted.

Qualifications

• Experience in office administration and customer service roles.
• Proficiency with Microsoft Office applications, especially Excel, Word, Teams, PowerPoint and Outlook.
• Ability to analyse data and support decision-making with clear reporting.

Responsibilities

• Provide outstanding customer service via telephone and in-person enquiries.
• Extract, analyse, and report data using Microsoft CRM and Excel.
• Assist with finance operations including petty cash, invoices, and credit card requisitions.
• Maintain files, book appointments, and take minutes during meetings.
• Collaborate with colleagues to support projects and improve service delivery.

Skills

Customer service

Administration

Data analysis

Tools

Microsoft Office

Job description

Are you driven by a desire to make an impact in your community? Do you thrive in a role that supports a team dedicated to meaningful change? If so, we want to hear from you! We're on the lookout for an enthusiastic, organised, and committed Service Administrator.

Location: Liverpool
Contract Type: Fixed Term until March 2027 (with possible extension)
Salary: 27,000 per annum, pro rata
Hours: Part-time, 28 hours per week

Why You'll Love Working with Us

• Be part of a welcoming, inclusive team that champions diversity, equity, and collaboration.
• Enjoy flexible working practises that promote a healthy work-life balance.
• Benefit from a generous annual leave allowance.
• Take advantage of a competitive pension scheme.
• Explore salary sacrifice options for enhanced financial wellbeing.

About the Role

• Providing outstanding customer service, addressing telephone and face-to-face enquiries with professionalism and care.
• Extracting, analysing, and reporting data using Microsoft CRM and Excel to support decision-making.
• Assisting with finance operations, including managing petty cash, processing invoices, and handling credit card requisitions.
• Performing essential administrative tasks such as maintaining files, booking appointments, and taking minutes during meetings.
• Collaborating closely with colleagues to support projects and enhance service delivery.

What We're Looking For

• A genuine commitment to addressing social injustice and aiding those in need.
• Experience in office administration and customer service roles.
• Proficiency in Microsoft Office, particularly Excel, Word, Teams, PowerPoint, and Outlook.
• Strong multitasking abilities and the capacity to thrive in a busy environment.
• A proactive, solutions-focused mindset that drives results.