Customer Support Officer

Daniel Owen Ltd; Luton; On-site; GBP 19,000 - 28,000; Full time

Job summary

Daniel Owen Ltd in Bedfordshire is seeking a Customer Support Officer to join a busy, customer-focused team. The successful candidate will handle customer enquiries by phone and email, provide accurate information, and ensure a professional and positive customer experience across all contacts.

This is a temporary to permanent contract. The role requires good IT skills, proficiency in Microsoft Office, and the ability to manage workloads while working well within a team.

Qualifications

• Experience in a customer service or support role.
• Excellent communication and organisational skills.
• Proficiency with Microsoft Office.
• Ability to prioritise and work effectively within a team.

Responsibilities

• Respond to customer enquiries by phone and email.
• Provide accurate information and resolve queries efficiently.
• Update customer records and maintain accurate information on internal systems.
• Liaise with internal departments to resolve issues and follow up on outstanding enquiries.
• Deliver excellent customer service and maintain a professional approach at all times.

Skills

Customer service experience

Communication skills

Organisational skills

Team player

Tools

Microsoft Office

Job description

Job Description - Customer Support Officer

Location: Bedfordshire
Pay Rate: £17.00 per hour
Contract: Temporary to Permanent
Hours: 37.5 hours per week

The Role

We are currently recruiting for a Customer Support Officer to join a busy and customer-focused team. The successful candidate will be responsible for handling customer enquiries, providing accurate information and ensuring a professional and positive customer experience.

Key Responsibilities

• Respond to customer enquiries by phone and email.

• Provide accurate information and resolve queries efficiently.

• Update customer records and maintain accurate information on internal systems.

• Liaise with internal departments to resolve issues and follow up on outstanding enquiries.

• Deliver excellent customer service and maintain a professional approach at all times.

Requirements

• Previous experience in a customer service or customer support role.

• Excellent communication and organisational skills.

• Good IT skills and experience using Microsoft Office.

• Ability to manage workloads, prioritise tasks and work effectively within a team.

This is an excellent opportunity for someone looking to develop their career within a customer-focused organisation, with the potential to secure a permanent position.