Customer Service Administrator

Response Personnel Ltd; Sandy; On-site; GBP 18,000 - 19,000; Full time

Job summary

Response Personnel Ltd. is seeking a Customer Focus Administrator for their Sandy site in Bedfordshire. This temporary role (up to 3 months) offers 40 hours per week at a rate of £13.00–£13.25 per hour, starting ASAP. The role focuses on accurate data entry, telephone customer interactions and delivering a positive service experience.

The ideal candidate will be well-organised, computer-literate and able to communicate clearly with customers while working both independently and within a team.

Qualifications

• Ideal candidate will be organised, computer literate and confident communicating with customers over the telephone.
• Strong attention to detail and accuracy in data entry.
• Ability to work independently and as part of a team.

Responsibilities

• Completing accurate data entry and maintaining information on internal systems.
• Answering incoming telephone calls and dealing with queries professionally.
• Providing a positive customer experience at all times.
• Ensuring information is entered accurately and efficiently.
• Supporting the wider team with general administrative duties as required.

Skills

Data entry

Customer service

Verbal communication

Organisational skills

Telephone manner

Teamwork

Tools

MS Office

CRM systems

Job description

Customer Focus Administrator

Location: Sandy, Bedfordshire

Salary: £13.00-£13.25 per hour

Hours: 40 hours per week

Contract: Temporary - up to 3 months

Start Date: ASAP

About the Role

We are currently looking for a Customer Focus Administrator to join our team based at our Sandy site.

This is a temporary position for up to three months, supporting the business while we complete an ongoing recruitment process. The ideal candidate will be organised, computer literate and confident communicating with customers over the telephone.

Key Responsibilities

• Completing accurate data entry and maintaining information on internal systems.
• Answering incoming telephone calls and dealing with queries in a professional and friendly manner.
• Providing a positive customer experience at all times.
• Ensuring information is entered accurately and efficiently.
• Supporting the wider team with general administrative duties as required.

About You

• Good computer skills and confidence using systems.
• Excellent attention to detail.
• A professional and friendly telephone manner.
• Strong verbal communication skills.
• Good organisational skills and the ability to manage tasks efficiently.
• A customer-focused approach.
• The ability to work independently as well as part of a team.

Working Hours

• Monday - Thursday: 7:30am - 4:15pm
• Friday: 7:30am - 3:00pm

This includes a 20-minute paid break and 30-minute unpaid lunch break.

If you are organised, customer-focused and have strong administration and communication skills, we would love to hear from you