Customer Service Administrator

Huntress; Leeds; On-site; GBP 25,000 - 31,000; Full time

Job summary

Huntress is seeking a Customer Service / Sales Administrator in Leeds to join a growing team with an on-site role. You will act as a key contact for customer enquiries, process orders, and support with delivery and account queries.

The role requires excellent communication and attention to detail, with experience using ERP/CRM or e-commerce systems. Parking is available and the hours are Monday-Friday, 08:30-17:00.

Qualifications

• Excellent communication skills: clear, friendly and professional.
• Strong attention to detail and high accuracy.
• Ability to work effectively in a fast-paced environment.
• Confident using ERP, CRM or e-commerce systems.
• Customer-focused attitude.

Responsibilities

• Acting as a key point of contact for customer enquiries via phone, email and online channels
• Processing customer orders accurately, ensuring correct products, pricing and delivery details
• Supporting customers with order, delivery and account-related queries
• Investigating and resolving order, delivery and system issues
• Communicating proactively with customers regarding delays or changes
• Working closely with Operations, Sales and Marketing teams to ensure a seamless customer experience
• Following company processes and maintaining high standards of accuracy and service

Skills

Customer service

Communication

Attention to detail

ERP systems

CRM systems

E-commerce platforms

Tools

ERP/CRM tools

Job description

Customer Service / Sales Administrator

Location: Leeds (fully on-site)

Hours: Monday-Friday, 08:30-17:00

Salary: £28,000

Location: LS9 - parking

About the Role

We're looking for a Customer Service / Sales Administrator to join a growing team with a unique and interesting product and fun clients based on the outskirts of Leeds City Centre with parking

The most important skills for this role are excellent communication and strong attention to detail. If you're known for getting things right first time and delivering outstanding customer service, we'd love to hear from you.

What You'll Be Doing

• Acting as a key point of contact for customer enquiries via phone, email and online channels
• Processing customer orders accurately, ensuring correct products, pricing and delivery details
• Supporting customers with order, delivery and account-related queries
• Investigating and resolving order, delivery and system issues
• Communicating proactively with customers regarding delays or changes
• Working closely with Operations, Sales and Marketing teams to ensure a seamless customer experience
• Following company processes and maintaining high standards of accuracy and service

What We're Looking For

• Excellent communication skills - clear, friendly and professional
• Strong attention to detail and high levels of accuracy
• Ability to work effectively in a fast-paced environment
• Confidence using ERP, CRM or e-commerce systems
• A positive, proactive and customer-focused attitude

If you're looking for a role where communication, accuracy and customer service are at the heart of what you do, we'd love to hear from you.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.