Customer Service Administrator - Rural Team, 25 Days

Travail Employment Group; Henfield; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Bank Holidays

Pension

Parking

Sick pay

Friendly working environment

Job summary

Travail Employment Group in Henfield is seeking a Customer Service Administrator for a utilities contractor in a quiet rural office, north of Brighton. You will support the Customer Liaison team with everyday administration and CRM tasks to help the business serve customers smoothly.

The role requires a background in customer service, solid MS Office 365 knowledge, and a confident, detail-oriented communicator who can adapt and work across teams. Monday-Thursday 8am-4pm, Friday 8am-3pm.

Qualifications

• Background in customer service.
• Good working knowledge of Microsoft Office 365.
• Confident communicator with strong email/phone skills.
• Flexible and proactive in a no-frills office environment.

Responsibilities

• Receiving, logging and distributing inbound enquiries and complaints via telephone and CRM emails.
• Escalating and distributing enquiries to the relevant department as necessary.
• Chasing responses to keep customers updated.
• Monitoring and managing customer interactions in line with procedures.

Skills

Customer service

Communication

Attention to detail

Team player

Tools

Microsoft Office 365

Job description

Travail Employment Group in Henfield is seeking a Customer Service Administrator for a utilities contractor in a quiet rural office, north of Brighton. You will support the Customer Liaison team with everyday administration and CRM tasks to help the business serve customers smoothly.

The role requires a background in customer service, solid MS Office 365 knowledge, and a confident, detail-oriented communicator who can adapt and work across teams. Monday-Thursday 8am-4pm, Friday 8am-3pm.