Service Administrator

Travail Employment Group; Burgess Hill; On-site; GBP 25,200 - 30,800; Full time

Benefits offered by this job

Office-based role in Burgess Hill

Mon-Fri 8:30am - 5pm

Company pension

Employee Owned Trust benefits

Training and development opportunities

On-site parking

20 days holiday plus bank holidays, up

Birthday off

Job summary

Travail Employment Group in Burgess Hill is seeking a Service Administrator to join a fire and security systems business. You will coordinate engineers, schedule maintenance and ensure high levels of service in a desk-based, fast-paced environment.

The role involves booking planned maintenance, managing diaries, handling calls and emails, sending confirmations, and updating the service management system. Salary is £28,000, with 20 days holiday plus bank holidays, pension, and training

Qualifications

• Experience in a customer-focused administrative role, ideally in service/maintenance/facilities.
• Experience coordinating engineers or managing diaries is highly desirable.
• Strong office administration and excellent communication skills are essential.

Responsibilities

• Booking and confirming planned preventative maintenance visits.
• Scheduling reactive and emergency callouts by urgency and SLAs.
• Allocating jobs to engineers based on location, availability and knowledge.
• Managing engineers' diaries and rescheduling as needed.
• Sending appointment confirmations and reminders to clients.
• Handling inbound calls and emails regarding bookings and updates.
• Keeping clients informed of delays or changes to visits.
• Raising job sheets and works orders on the service management system.
• Updating job statuses from booking to completion.
• Filing completed paperwork and chasing outstanding documentation.

Skills

Customer service

Diary management

Coordination

Telephone etiquette

Organisation

Tools

Service management system

Job description

Service Administrator

28,000, Burgess Hill, Monday to Friday 8:30am - 5pm, Permanent, 20 days holiday + bank holidays, pension, training and development

The Role

Due to the recent win of a new, large contract, an exciting opportunity has arisen for a Service Administrator to join a specialist fire and security systems business based in Burgess Hill. Working as part of the Service team, the Service Administrator will play a key role in coordinating fire alarm engineers, managing service schedules and ensuring clients receive a high level of service at all times. This is a busy, desk-based role requiring strong organisation, clear communication and excellent attention to detail.

• Booking and confirming planned preventative maintenance visits in line with contract frequencies
• Scheduling reactive and emergency callouts, prioritising by urgency and service level agreements
• Allocating jobs to engineers based on location, availability and system knowledge
• Managing engineers' diaries, including rescheduling appointments due to cancellations, sickness or delays
• Sending appointment confirmations and reminders to clients
• Handling inbound calls and emails regarding bookings, ETAs and job updates
• Keeping clients informed of delays or changes to scheduled visits
• Raising job sheets and works orders on the service management system
• Updating job statuses from booking through to completion
• Filing completed paperwork and chasing outstanding documentation from engineers

Requirements

We would expect the successful Service Administrator to have experience in a customer-focused administrative role, ideally within a service, maintenance or facilities environment. Experience coordinating engineers or managing diaries would be highly desirable, although strong office administrators with excellent communication skills will also be considered. You will be comfortable working in a fast-paced environment, able to juggle multiple priorities while maintaining accuracy. A confident telephone manner and the ability to communicate professionally with both clients and engineers is essential. This role could suit someone who has worked as a Service Coordinator, Facilities Administrator or Scheduling Administrator.

Company Information

You will be joining a growing and forward-thinking business that designs, installs and maintains fire and security systems for a wide range of clients. The company has built a strong reputation for quality, reliability and customer service, and places real value on supporting and developing its employees within a collaborative, team-focused environment.

Package

• 28,000 salary
• Office-based role in Burgess Hill
• Monday to Friday, 8:30am - 5pm
• Company pension
• Employee Owned Trust benefits
• Training and development opportunities
• On-site parking
• 20 days holiday plus bank holidays, increasing with length of service up to 25 days
• Birthday off