Customer Service Administrator

Confidential; Hempstalls; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual leave entitlement

Perks at work - discount vouchers and

24/7 helpline

Eye care vouchers

Competitive pension scheme

Job summary

Adecco is recruiting a Customer Service Administrator for a Stoke-on-Trent location. The role focuses on efficiently handling customer queries, processing orders, and maintaining accurate records across stock, deliveries, and dispatch processes.

The ideal candidate will have experience in administration or customer service, strong MS Office skills, and the ability to thrive in a fast-paced environment while maintaining high attention to detail.

Qualifications

• Previous administration, customer service or order-processing experience.
• Strong MS Office: Outlook, Word, Excel.
• Ability to prioritise workload and meet deadlines; escalate when needed.
• Experience with order-tracking, CRM, WMS or label printing systems is desirable.

Responsibilities

• Process orders and maintain accurate client, stock, delivery, and back order records.
• Produce, check and print product, carton, courier and dispatch labels.
• Monitor shared inboxes; respond to routine telephone and email enquiries.
• Record returns and refusals and escalate complaints or complex concerns.
• Maintain spreadsheets, databases and tracking systems.
• Collaborate with Customer Service, Warehouse and Operations teams.

Skills

Excellent communication

Attention to detail

Microsoft Outlook/Word/Excel

Prioritisation and time management

CRM/WMS/Label printing systems

Tools

CRM

WMS

Label printing

Job description

Customer Service Administrator

Our client, a dynamic player in the logistics and transportation sector, is seeking a motivated Customer Service Administrator to join their vibrant team in Stoke on Trent, ST1 area. This is a temporary-permanent position offering an exciting opportunity to enhance your career while providing outstanding service to customers.

Pay from 12.71ph

Hours: Monday-friday 8:30am-5:00pm

Role Overview

As a Customer Service Administrator, the successful candidate will be instrumental in ensuring that customer queries are handled efficiently and effectively. This role requires someone with a passion for delivering exceptional customer experiences and a keen eye for detail.

Key Responsibilities

• Process orders and maintain accurate client, stock, delivery, and back order records.
• Produce, check and print product, carton, courier, and dispatch labels.
• Monitor shared inboxes, respond to routine telephone, and email enquiries.
• Record returns and refusals and elevate complaints or complex concerns.
• Maintain spreadsheets, databases, and tracking systems.
• Work closely with Customer Service, Warehouse and Operations colleagues.

Ideal Candidate Profile

• Previous administration, customer service, order-processing or similar experience.
• Good Microsoft Outlook, Word, and Excel skills.
• The ability to prioritise work, meet deadlines and escalades concerns appropriately.
• Experience using order-tracking, CRM, WMS, or label-printing systems is desirable.
• Strong attention to detail and accuracy in work.
• Excellent communication skills, both verbal and written.
• A positive attitude and the ability to thrive in a fast-paced environment.

Why Adecco

• Annual leave entitlement
• Perks at work - discount vouchers and points to spend
• Support program with 24/7 helpline
• Eye care vouchers
• Competitive pension scheme

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.