Logistics Customer Support & Admin Specialist

Confidential; Hempstalls; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual leave entitlement

Perks at work - discount vouchers and

24/7 helpline

Eye care vouchers

Competitive pension scheme

Job summary

Adecco is recruiting a Customer Service Administrator for a Stoke-on-Trent location. The role focuses on efficiently handling customer queries, processing orders, and maintaining accurate records across stock, deliveries, and dispatch processes.

The ideal candidate will have experience in administration or customer service, strong MS Office skills, and the ability to thrive in a fast-paced environment while maintaining high attention to detail.

Qualifications

• Previous administration, customer service or order-processing experience.
• Strong MS Office: Outlook, Word, Excel.
• Ability to prioritise workload and meet deadlines; escalate when needed.
• Experience with order-tracking, CRM, WMS or label printing systems is desirable.

Responsibilities

• Process orders and maintain accurate client, stock, delivery, and back order records.
• Produce, check and print product, carton, courier and dispatch labels.
• Monitor shared inboxes; respond to routine telephone and email enquiries.
• Record returns and refusals and escalate complaints or complex concerns.
• Maintain spreadsheets, databases and tracking systems.
• Collaborate with Customer Service, Warehouse and Operations teams.

Skills

Excellent communication

Attention to detail

Microsoft Outlook/Word/Excel

Prioritisation and time management

CRM/WMS/Label printing systems

Tools

CRM

WMS

Label printing

Job description

Adecco is recruiting a Customer Service Administrator for a Stoke-on-Trent location. The role focuses on efficiently handling customer queries, processing orders, and maintaining accurate records across stock, deliveries, and dispatch processes.

The ideal candidate will have experience in administration or customer service, strong MS Office skills, and the ability to thrive in a fast-paced environment while maintaining high attention to detail.