Client Service Administrator

Confidential; Hempstalls; Presencial; GBP 22.000 - 27.000; Jornada completa

Descripción de la vacante

The Adecco Group UK & Ireland is seeking a Client Services Administrator to join our busy Stoke-on-Trent team. You will support client services, process orders and maintain accurate records to ensure smooth deliveries and great customer service.

Ideal candidates have administration or order-processing experience, strong organisational skills, and proficiency with MS Office. This full-time role offers a collaborative environment and the chance to develop within a growing business.

Formación

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Responsabilidades

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

Conocimientos

Administrative skills

Customer service

Attention to detail

Time management

Herramientas

Outlook

Word

Excel

CRM

Descripción del empleo

Location: Stoke-on-Trent

Salary: 24,785

Hours: Monday to Friday, Full Time

About the Role

An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.

Key Responsibilities

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

About You

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Desirable Experience

• Logistics, distribution, warehousing or fulfilment experience
• Experience using CRM, order tracking or warehouse management systems
• Knowledge of delivery scheduling, stock control or supply chain administration

If you're an organised administrator who enjoys delivering excellent customer service and working in a busy operational environment, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.