Customer Service Representative - Administrator

Confidential; Birmingham; On-site; GBP 19,000 - 22,000; Full time

Job summary

Adecco Group UK & Ireland is seeking a Customer Service Representative - Administrator in Marston Green, Birmingham for a 6-month temporary contract. The role provides essential administrative support to commercial processes, processing daily transactional requirements linked to customer orders.

You will review orders, enter data in SAP, handle invoicing and contract reviews, and maintain high accuracy and compliance.

Qualifications

• Proven administrative accuracy and efficiency in a customer-focused role.
• Experience with customer purchase orders and contracts.
• Strong attention to detail and proactive work approach.
• Ability to work collaboratively within a team.
• Excellent written and verbal communication skills.
• Proficiency in Word and Excel.
• Compliance with quality policies as outlined in procedures and manuals.

Responsibilities

• Review and process customer purchase orders with precision.
• Perform data entry tasks in SAP, ensuring accuracy and compliance.
• Execute contract reviews and manage invoicing of customer orders.
• Handle administrative transactions related to the above activities.
• Archive repair cards and resolve queries linked to customer transactions.
• Issue credit and debit notes when necessary.

Skills

Administrative accuracy

PO processing

Attention to detail

Team collaboration

Excellent communication

MS Word & Excel

Quality policy compliance

Tools

SAP

Job description

Customer Service Representative - Administrator

Location: Marston Green, Birmingham
Contract Type: Temporary
Contract Length: 6 Months
Working Pattern: Full Time, Monday to Friday, 37 hours

Our client, a leading player in the aerospace industry, is seeking a dynamic and detail-oriented Customer Service Representative to join their team. With a commitment to making modern flight possible, the organisation is known for its innovative solutions that enhance safety and comfort for millions of travellers worldwide. This is an exciting opportunity to be part of a team that drives performance and customer satisfaction in an environment where ideas and integrity are paramount.

Role Overview:

The Customer Service Representative will provide essential administrative support to the commercial processes, ensuring that daily transactional requirements linked to customer orders are processed accurately and efficiently. This role is crucial for maintaining the high standards of service that our client is renowned for.

Key Roles and Responsibilities:

• Review and process customer purchase orders with precision.


• Perform data entry tasks in SAP, ensuring accuracy and compliance.


• Execute contract reviews and manage invoicing of customer orders.


• Handle administrative transactions related to the above activities.


• Archive repair cards and resolve any queries linked to customer transactions.


• Issue credit and debit notes when necessary.

Required Skills and Experience:

• Proven administrative accuracy and efficiency in a customer-focused role.


• Experience with customer purchase orders and contracts.


• Strong attention to detail and a proactive work approach.


• Ability to work collaboratively within a team environment.


• Excellent written and verbal communication skills.


• Proficiency in computer systems including Word, and Excel.


• Compliance with quality policies as outlined in procedures and manuals.

Desirable Skills and Experience:

• Commercial acumen and the ability to navigate within a large organisation.


• Familiarity with SAP systems and processes.

Please note that this position may involve access to export-controlled information and hardware, requiring compliance with applicable laws and regulations. Employment will be subject to satisfactory security checks and export licence approval, along with the completion of a non-disclosure agreement if required.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer.

It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.

Adecco is committed to building a supportive environment for you to explore the next steps in your career.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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