Client Service Administrator

Adecco; Tunstall; Presencial; GBP 21.000 - 28.000; Jornada completa

Descripción de la vacante

Adecco Group UK & Ireland is seeking a Client Services Administrator in Stoke-on-Trent. This role supports client services and operations, ensuring orders, deliveries and client records are processed accurately and efficiently in a busy team.

The successful candidate will have strong administrative skills, experience in customer service, and proficiency in Microsoft Office. You will liaise with customers and internal departments, handling inquiries and maintaining documentation.

Formación

• Experience in administration or order processing.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong organisational and communication abilities.

Responsabilidades

• Process and manage client orders accurately and efficiently.
• Maintain and update customer, order, stock and delivery records.
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch.
• Monitor deliveries, backorders, returns and refusals.
• Respond to customer enquiries via telephone and email in a professional manner.
• Support the onboarding of new clients and maintain accurate documentation.
• Manage shared inboxes and prepare routine correspondence.
• Produce and maintain reports, spreadsheets and tracking systems.
• Arrange meetings, prepare documents and provide general administrative support.
• Escalate issues, delays or discrepancies to the relevant manager where required.

Conocimientos

Order processing

Customer service

MS Office

Outlook

Excel

Attention to detail

Communication skills

Teamwork

Organisational skills

Herramientas

CRM software

Stock management systems

Descripción del empleo

Location: Stoke-on-Trent

Salary: £24,785

Hours: Monday to Friday, Full Time

About the Role

An exciting opportunity has arisen for an organised and customer-focused Client Services Administrator to join a busy and growing business. This role will play a key part in supporting client services and operational teams, ensuring orders, deliveries and client records are processed accurately and efficiently.

This is an excellent opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and liaising with both customers and internal departments.

Key Responsibilities

• Process and manage client orders accurately and efficiently
• Maintain and update customer, order, stock and delivery records
• Liaise with operational and warehouse teams regarding stock availability, fulfilment and dispatch
• Monitor deliveries, backorders, returns and refusals
• Respond to customer enquiries via telephone and email in a professional manner
• Support the onboarding of new clients and maintain accurate documentation
• Manage shared inboxes and prepare routine correspondence
• Produce and maintain reports, spreadsheets and tracking systems
• Arrange meetings, prepare documents and provide general administrative support
• Escalate issues, delays or discrepancies to the relevant manager where required

About You

The successful candidate will have:

• Previous administration, customer service or order processing experience
• Strong organisational skills with excellent attention to detail
• Good communication skills, both written and verbal
• Experience using Microsoft Office, particularly Outlook, Word and Excel
• The ability to prioritise workloads and meet deadlines
• A proactive and professional approach to customer service
• Confidence working independently and as part of a team

Desirable Experience

• Logistics, distribution, warehousing or fulfilment experience
• Experience using CRM, order tracking or warehouse management systems
• Knowledge of delivery scheduling, stock control or supply chain administration

The Adecco Group UK & Ireland is an Equal Opportunities Employer.