Account Manager

Adecco; Tunstall; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Annual leave entitlement

Perks at work

24/7 helpline

Eye care vouchers

Pension scheme

Job summary

Adecco is seeking an Account Manager in Stoke-on-Trent to manage daily client communications, monitor orders and SLA performance, and coordinate service improvements in a fast-paced logistics setting.

You will build strong client relationships, prepare regular reports, forecast activity, and identify opportunities for growth. Full-time, on-site role with Monday–Friday hours.

Qualifications

• Previous account management or client-facing operational experience.
• Strong relationship-building, communication, and organisational skills.
• Commercial judgement with KPIs and forecasts.

Responsibilities

• Manage day-to-day client communications, service issues and agreed actions.
• Monitor order accuracy, dispatch, stock, returns and SLA performance.
• Prepare clear performance reports and lead regular service reviews.
• Gather forecasts and promotional plans to support planning.
• Coordinate service improvements, onboarding and changes.
• Maintain accurate account and activity records.
• Develop relationships with clients and act as primary contact.
• Identify opportunities for account growth and upsell.
• Monitor performance and report to clients.

Skills

Relationship building

Communication

Organisational skills

Commercial judgement

KPIs & forecasting

CRM experience

Excel

Salesforce

Tools

Excel

CRM

Salesforce

Job description

Job Opportunity: Account Manager (Temporary-permanent)

Location: Stoke on Trent, ST1 area.

Contract Type: Temporary- permanent

Working Pattern: Full Time. Monday-Friday 8:30am-5pm. Fully site/ desk based.

Rate of pay:£14.35ph

Are you a dynamic professional with a passion for building relationships and driving results? Our client, a leading player in the logistics and transportation industry, is seeking an enthusiastic Account Manager to join their team in Stoke on Trent. This is an exciting opportunity to make a significant impact in a fast-paced environment while working with a team that values collaboration and innovation.

Key Responsibilities

• Manage day-to-day client communications, service issues, and agreed actions.


• Monitor order accuracy, dispatch, stock, returns, and SLA performance.


• Prepare clear performance reports and lead regular service reviews.


• Gather forecasts and promotional plans to support operational planning.


• Coordinate service improvements, on boarding, and operational changes.


• Maintain accurate account and activity records


• Develop and maintain strong relationships with clients, ensuring their needs are met with exceptional service.


• Acting as the primary point of contact for client inquiries


• Identifying opportunities for account growth and up selling additional services.


• Monitoring account performance and preparing regular reports for clients.

The Ideal Candidate

• Previous account management or client-facing operational experience.


• Strong relationship-building, communication, and organisational skills.


• Commercial judgement and confidence using KPIs and forecasts.


• Experience in logistics, third-party fulfilment or e-commerce is preferred.


• Good Microsoft Excel and CRM skills; Salesforce experience is advantageous.


• Excellent communication skills, both written and verbal.


• A proactive approach to problem-solving and the ability to think on your feet.


• A customer-focused mindset, with a passion for delivering outstanding service.

Why Adecco

• Annual leave entitlement


• Perks at work - discount vouchers and points to spend


• Support program with 24/7 helpline


• Eye care vouchers


• Competitive pension scheme

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website