Customer Service Administrator

ASSA ABLOY Global Solutions; Willenhall; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Learning and career development opportunities

Competitive salary

Incentive schemes

Holiday Flex

Cycle 2 Work

Attractive company pension

Discount portal

Recognition scheme

Wellbeing program

Job summary

Join a forward-thinking company as a Customer Service Administrator in Willenhall, where your administrative skills will shine in a supportive and collaborative environment. This role is pivotal in ensuring customer satisfaction by addressing orders and delivery queries while building strong relationships with clients. You'll thrive in a dynamic atmosphere that values your contributions and offers numerous opportunities for career growth. With a competitive salary and a variety of benefits, this is a fantastic chance to advance your career in a company that prioritizes inclusivity and personal development. Don't miss out on the opportunity to make a real difference in customer service!

Qualifications

• Experience in a busy, customer-focused environment is essential.
• Ability to work under pressure and solve problems effectively.

Responsibilities

• Respond to customer issues regarding orders and deliveries efficiently.
• Develop relationships with customers and promote products.

Skills

Customer Service Experience

Problem Solving

Communication Skills

Microsoft Office

Conflict Resolution

Tools

Microsoft Office

Job description

Customer Service Administrator

Can you bring your administrative skills to our Customer Service team? Join our team in Willenhall (UK) and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Customer Service Administrator

We are looking for a Customer Service Administrator to take care of our customers' requirements.

You would also:

• Respond to and deal with issues relating to orders and deliveries from customers effectively to minimise the effect on the customer and cost to the business.
• Deal with queries as quickly as possible, maintaining a helpful and friendly approach, avoiding repeat calls for the same issue.
• Develop effective relationships with existing customers by promoting products and services and promotions within the business unit where applicable.
• Manage customer concerns process applicable to the business unit in line with local business procedures.
• Liaise with internal and external departments to ensure that orders are swiftly processed and dispatched.
• Provide effective support to the Sales teams, Marketing, Product Management, and any other key functions applicable within the business unit and other group companies as required.

The skills and experience you need

We are looking for someone who:

• Has experience within a busy, customer-focused environment.
• Has the ability to work under pressure, to deadlines with a strong determination to solve problems and resolve queries.
• Has a positive and friendly telephone manner.
• Is experienced in using Microsoft Office packages with good computer skills.
• Is confident and resilient with the ability to deal with conflict and difficult people.

What we offer

We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:

• Learning and career development opportunities, whether it’s online learning.
• A competitive salary and incentive schemes.
• Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension.
• Discount portal, recognition scheme and wellbeing program… to name just a few!

We review applications regularly, so don’t wait

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

To make sure your personal data is safe, we don’t look at any applications sent by email or post.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com