Customer Service Administrator

Travail Employment Group; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Company Pension

On-site parking

Health pro's

31 days holiday inclus Bank Holidays

Calm environment

Team ethos

Job summary

Travail Employment Group is seeking a Customer Service Administrator in Stonehouse, Gloucester for a permanent role. You will handle a high volume of calls, process orders by phone or email, and liaise with other departments to ensure timely dispatch and delivery.

The position offers a 37.5-hour week, Monday to Friday, with a salary up to £25,350 and an on-site experience in a supportive environment with a strong team ethos and pension.

Qualifications

• Previous customer service experience is desirable.
• Ability to multitask in a busy environment.
• Reliable, punctual and works well independently or in a team.
• Excellent communication and organisational skills.

Responsibilities

• Handle a high volume of incoming calls and route to relevant departments.
• Place orders via telephone or email and input accurately.
• Liaise with internal teams to ensure on-time dispatch and delivery.
• Provide reception cover as required.
• Resolve customer queries and ensure order progression from start to delivery.
• Communicate regularly with Representatives to maintain service quality.

Skills

Customer service

Multitasking

Communication

Organisational

Problem-solving

Tools

MS Office

Job description

Customer Service Administrator - Stonehouse - Permanent - Salary up to £25,350 - 37.5 hour week - Monday to Friday 8:30am to 4:30pm

Our Client is a large Distribution company who are looking to grow their current Customer Service team due to high demand in their products. They are looking for a friendly, approachable person with the ability to cope under pressure and work effectively and multi task in a busy environment, previous experience in Customer Service roles partnered alongside administrative duties would be desirable, The successful candidate also needs to be a reliable and punctual person with the ability to work both independently and as part of a team,

Responsibilities

• Receive a large number of incoming calls as a first point of call in to the business
• Direct calls to other departments if necessary
• Place orders via telephone or email
• Input orders efficiently and accurately
• Liaise with other departments to ensure products are dispatched and delivered on time
• Reception cover (adhoc)
• Solve customer queries
• See orders through start to delivery
• To communicate regularly with Representatives to ensure excellent customer service

Benefits

• Bright and ambitious company to work for
• Strong team ethos
• Company Pension Scheme
• on site parking
• Health pro's
• A calm & supportive working environment
• 31 days holiday (Includes Bank Holidays)