Customer Service & Administration Coordinator

Travail Employment Group; Stonehouse; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company pension

On-site parking

Health cover

Calm working environment

31 days holiday

Job summary

Travail Employment Group in Stonehouse is seeking a Customer Service Administrator for a permanent role with a salary up to £25,350. The position is 37.5 hours per week, Monday to Friday, 8:30am to 4:30pm, with on-site parking and a calm, supportive working environment.

You will handle a high volume of calls, route inquiries to the correct departments, place orders by phone or email, input orders accurately, and liaise with other teams to ensure orders are dispatched and delivered on time.

Qualifications

• Experience in customer service roles is desirable.
• Ability to cope under pressure and multitask in a busy environment.
• Reliable and punctual with the ability to work independently and as part of a team.

Responsibilities

• Receive a large number of incoming calls as a first point of call to the business.
• Direct calls to other departments if necessary.
• Place orders via telephone or email.
• Input orders efficiently and accurately.
• Liaise with other departments to ensure products are dispatched and delivered on time.
• Reception cover (adhoc).
• Solve customer queries.
• See orders through start to delivery.
• Communicate regularly with Representatives to ensure excellent customer service.

Skills

Customer service

Administrative duties

Job description

Travail Employment Group in Stonehouse is seeking a Customer Service Administrator for a permanent role with a salary up to £25,350. The position is 37.5 hours per week, Monday to Friday, 8:30am to 4:30pm, with on-site parking and a calm, supportive working environment.

You will handle a high volume of calls, route inquiries to the correct departments, place orders by phone or email, input orders accurately, and liaise with other teams to ensure orders are dispatched and delivered on time.