Customer Service Administrator

Travail Employment Group; Stonehouse; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company pension

On-site parking

Health cover

Calm working environment

31 days holiday

Job summary

Travail Employment Group in Stonehouse is seeking a Customer Service Administrator for a permanent role with a salary up to £25,350. The position is 37.5 hours per week, Monday to Friday, 8:30am to 4:30pm, with on-site parking and a calm, supportive working environment.

You will handle a high volume of calls, route inquiries to the correct departments, place orders by phone or email, input orders accurately, and liaise with other teams to ensure orders are dispatched and delivered on time.

Qualifications

• Experience in customer service roles is desirable.
• Ability to cope under pressure and multitask in a busy environment.
• Reliable and punctual with the ability to work independently and as part of a team.

Responsibilities

• Receive a large number of incoming calls as a first point of call to the business.
• Direct calls to other departments if necessary.
• Place orders via telephone or email.
• Input orders efficiently and accurately.
• Liaise with other departments to ensure products are dispatched and delivered on time.
• Reception cover (adhoc).
• Solve customer queries.
• See orders through start to delivery.
• Communicate regularly with Representatives to ensure excellent customer service.

Skills

Customer service

Administrative duties

Job description

Customer Service Administrator - Stonehouse - Permanent - Salary up to 25,350 - 37.5 hour week - Monday to Friday 8:30am to 4:30pm

Our Client is a large Distribution company who are looking to grow their current Customer Service team due to high demand in their products. They are looking for a friendly, approachable person with the ability to cope under pressure and work effectively and multi task in a busy environment, previous experience in Customer Service roles partnered alongside administrative duties would be desirable, The successful candidate also needs to be a reliable and punctual person with the ability to work both independently and as part of a team,

• Receive a large number of incoming calls as a first point of call in to the business
• Direct calls to other departments if necessary
• Place orders via telephone or email
• Input orders efficiently and accurately
• Liaise with other departments to ensure products are dispatched and delivered on time
• Reception cover (adhoc)
• Solve customer queries
• See orders through start to delivery
• To communicate regularly with Representatives to ensure excellent customer service

• Bright and ambitious company to work for
• Strong team ethos
• Company Pension Scheme
• on site parking
• Health pro's
• A calm & supportive working environment
• 31 days holiday (Includes Bank Holidays)

Customer Service Administrator - Stonehouse - Permanent - Salary up to 25,350 - 37.5 hour week - Monday to Friday