Customer Service Administrator

Chase Taylor; Sutton Coldfield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Weekdays with early Friday finish

Friendly, supportive team environment

Growing business

Job summary

Chase Taylor in the United Kingdom is seeking a Customer Service Administrator to support customers from order to delivery, delivering accurate service in a busy environment.

You will liaise with Sales, Warehouse and Logistics, maintain records, and provide stock updates and delivery ETAs. Strong communication, organisation and IT skills are essential.

Qualifications

• Previous experience in a customer service or administration role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Proactive, positive attitude and attention to detail.
• Experience with order processing or within manufacturing, distribution or building products would be advantageous but isn't essential.

Responsibilities

• Process customer orders accurately and efficiently.
• Handle customer enquiries via phone and email with professionalism.
• Provide stock availability updates and delivery ETAs.
• Liaise with Sales, Warehouse and Logistics teams to ensure smooth order fulfilment.
• Support the external sales team with day-to-day administration.
• Maintain accurate customer records and company systems.
• Deliver exceptional customer service at every stage of the customer journey.

Skills

Communication

Organisation

Attention to detail

Proactive attitude

Telephone skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Are you an organised and customer-focused administrator with a passion for delivering outstanding service? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?

We're looking for a Customer Service Administrator to become a key member of a busy customer service team, supporting customers from order through to delivery. If you're a great communicator with excellent attention to detail and enjoy solving problems, we'd love to hear from you.

What you'll be doing:

• Processing customer orders accurately and efficiently.
• Handling customer enquiries via phone and email with professionalism.
• Providing stock availability updates and delivery ETAs.
• Liaising with Sales, Warehouse and Logistics teams to ensure smooth order fulfilment.
• Supporting the external sales team with day-to-day administration.
• Maintaining accurate customer records and company systems.
• Delivering exceptional customer service at every stage of the customer journey.

What we're looking for:

• Previous experience in a customer service or administration role.
• Excellent communication and telephone skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good IT skills, including Microsoft Outlook, Word and Excel.
• A proactive, positive attitude and excellent attention to detail.
• Experience with order processing or within manufacturing, distribution or building products would be advantageous but isn't essential.

What's on offer:

• Monday to Friday working hours with an early finish on Fridays.
• The opportunity to join a well-established, growing business.
• Friendly and supportive team environment.
• A varied role where your contribution genuinely makes a difference.