Customer Service Administrator

RE Resource Group; Gloucester; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free lunches

Bright Gloucester offices

Job summary

RE Resource Group's client in Gloucester is seeking a Customer Service Advisor for a temporary period through the Christmas peak. You will handle enquiries across telephone, email and live chat, delivering a friendly and professional service.

We are looking for someone with excellent spoken and written English, able to stay calm under pressure and provide accurate product and delivery updates. Shifts are Monday to Friday 8:30am to 5pm, £13.50 per hour, with overtime available.

Qualifications

• Excellent spoken and written English.
• Resilient, confident and friendly communicator.
• Previous customer service experience is advantageous.

Responsibilities

• Respond to customer enquiries via telephone, email and live chat.
• Assist with product queries, delivery updates and general questions.
• Provide a friendly, professional and helpful customer experience.
• Manage a varied workload during busy periods.
• Communicate effectively with customers and colleagues to resolve queries.

Job description

Our client, based in Gloucester, has an exciting new opportunity for a Customer Service Advisor to join their team on a temporary basis, starting Monday 9th November and running through until Christmas. This is to support the business during the busy Black Friday and Christmas peak, with the successful candidate providing excellent customer service across a range of communication channels.

The successful Customer Service Advisor will be responsible for handling customer enquiries via telephone, email and live chat, assisting with everything from product queries and delivery times to general customer support. The ideal candidate will be resilient, competent and confident communicating with customers, with excellent spoken and written English and a friendly, positive personality. Previous customer service experience would be beneficial, along with the ability to remain calm and professional in a busy environment.

This position is Monday - Friday 8:30am - 5pm, paying £13.50 per hour and overtime is also available. The company is also easily accessible on the Number 10 bus route if you don't drive.

Key Responsibilities:

• Responding to customer enquiries via telephone, email and live chat.
• Assisting with product queries, delivery updates and general customer questions.
• Providing a friendly, professional and helpful customer experience.
• Managing a varied workload during busy periods.
• Communicating effectively with customers and colleagues to resolve queries.

The Ideal Candidate:

• Excellent spoken and written English.
• A resilient, competent and confident approach.
• A friendly personality with strong communication skills.
• Comfortable speaking with customers over the phone and responding to emails and live chats.
• Able to work well under pressure in a fast-paced environment.
• Previous customer service experience would be advantageous.

Salary & Benefits:

• £13.50 per hour.
• Monday to Friday, 8:30am - 5:00pm.
• Weekly pay.
• Free lunches.
• Really nice offices based in Gloucester.
• Temporary assignment running from Monday 9th November until Christmas.